Tech Support Team Lead – Customer-Focused Leader

Rise Technical Recruitment Ltd; Leeds; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Career progression

Leadership role

Customer-focused team

On-site parking

Job summary

Rise Technical Recruitment Ltd in Leeds is seeking a Technical Support Lead to head a customer-facing support function and act as the technical point of contact for the team. The role offers leadership responsibility and a path for career progression within a growing technology business.

You will lead a team, handle escalations, and drive improvements in service delivery, with on-site work in Leeds and a focus on customer service excellence.

Qualifications

• Experience leading or managing a Technical Support team
• Background supporting hardware and software in a customer-facing environment
• Confident communicator with a calm, logical approach to problem solving

Responsibilities

• Lead and manage a team of Technical Support professionals
• Handle customer escalations, ensuring concerns are resolved quickly and professionally
• Drive continuous improvement by spotting trends, raising issues and improving ways of working
• On-site in Leeds, Monday to Friday

Skills

Team leadership

Technical support (hardware & software

Customer-facing communication

Job description

Rise Technical Recruitment Ltd in Leeds is seeking a Technical Support Lead to head a customer-facing support function and act as the technical point of contact for the team. The role offers leadership responsibility and a path for career progression within a growing technology business.

You will lead a team, handle escalations, and drive improvements in service delivery, with on-site work in Leeds and a focus on customer service excellence.