Technical Support Financial sector

Stefanini EMEA; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

AFB bonus

Private health scheme

Training programs

Career progression

International environment

Job summary

Stefanini EMEA is seeking an IT Support professional to join our onsite team in the UK. You will deliver high-quality end-user support, repair hardware and software issues, and coordinate with vendors to ensure timely resolutions.

The role requires hands-on experience across Windows environments, Citrix, and enterprise tools. You will work a 40-hour week with shifts from 7 am to 6 pm on a 24-month fixed-term contract, contributing to a premium IT support service for our financial sector clients.

Qualifications

• Minimum 3 years' experience in an IT support role.
• Experience resolving Windows OS errors (Win10/Win11).
• Proven track record supporting clients in a financial environment.
• Proficient in Office 365 and collaboration tools.
• Ability to multi-task and follow procedures.

Responsibilities

• Identify, analyse, and repair product failures; order and replace parts as needed.
• Support and maintain user account information including rights, security, and groups.
• Resolve issues from Tier 1-3 with hands-on involvement at location/onsite.
• Provide troubleshooting for network devices and connectivity.
• Coordinate with third-party vendors to resolve hardware/software problems.
• Install and test replacement parts as requested.
• Document changes to inventory and configuration.
• Interface with vendors for technical assistance.
• Install and set up PCs, peripherals, and LAN equipment.
• Assist with setting up security and access controls during moves.
• Move workstations and peripherals as required.
• Ensure connectivity issues are addressed for installations.
• Order and receive equipment and services for IMACs.
• Test completed IMACs and obtain end-user acceptance.

Skills

Win10/Win11 troubleshooting

Microsoft 365

Citrix environment

SCCM

Active Directory

Network troubleshooting

Customer service

Clear communication

Education

3+ years IT support experience

Tools

Citrix Director

Citrix Studio

VSphere

Job description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Responsibilities

• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Install and test replacement parts when requested by resolver-groups;
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations and peripherals, as required;
• Ensure that connectivity issues are addressed for installations;
• Move telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;
• Test completed IMAC's and verify acceptance by end user;
• Document changes to inventory use and configuration.

Job Requirements

Requirements

• Ability to resolve Win10 & Win11 operating system errors;
• Excellent proven track record supporting clients in a financial environment;
• Network troubleshooting skills & knowledge required (intermediate);
• Proficient in Microsoft Office 365;
• Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;
• Determine and recommend which products or services best fit the customers' needs;
• Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;
• Able to document support processes and procedures so they can be reused by support team;
• Minimum of 3 Years' experience in an IT Support Role;
• Ability to communicate technical information to non-technical audiences;
• Strong sense of customer service;
• Knowledge of Microsoft Active Directory;
• Knowledge of Citrix and SCCM;
• Good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask;
• Team focused.

What we offer

• Competitive salary and benefits package;
• AFB bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Opportunities to learn and develop: training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

Work conditions

• Working hours: 40 working hours per week
• Contract type: 24 months fixed term contract
• Working setup (hybrid, on site, remote): 100% onsite , shifts (7 am - 6 pm in shifts)

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.