Onsite IT Support Technician — Windows, Citrix & Networking

Stefanini, Inc; Greater London; Ibrido; GBP 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private health scheme

Training programs

Career progression opportunities

International team across Europe

Descrizione del lavoro

Stefanini, Inc is seeking an IT Support specialist to resolve Windows 10/11 issues, support user accounts, and troubleshoot network devices on site in Greater London.

You will collaborate with tiered support teams, coordinate with vendors, and install/maintain PCs, peripherals, and LAN equipment while ensuring secure access and smooth moves.

Competenze

• Experience resolving Win10/Win11 OS errors in a customer-facing role.

Mansioni

• Identify, analyse, and repair product and system failures.
• Provide troubleshooting and problem resolution support for network devices and hardware.
• Support and maintain user accounts, rights, and security groups.
• Resolve issues from multiple support tiers onsite with resolver group.
• Coordinate with vendors for hardware/software problems.
• Install and test replacement parts and IMACs.
• Document changes to inventory and configuration.
• Ensure connectivity during installations and moves.
• Move workstations and telecoms equipment as required.
• Assist with security setup and access controls.
• Provide clear, concise technical communication to non-technical users.

Conoscenze

Win10/Win11 support

Microsoft Office 365

Citrix environment

Active Directory

SCCM

Customer service

Network troubleshooting

Documentation

Communication

Teamwork

Formazione

Bachelor's degree in IT or equivalent

Strumenti

Citrix Director

Citrix Studio

VSphere

SCCM

Descrizione del lavoro

• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third-party vendors to resolve hardware and software problems, as required;
• Install and test replacement parts when requested by resolver-groups;
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and problem resolution;
• Interface with manufacturers and third-party vendors for technical assistance;
• Execute the installation of PCs, peripherals and LAN-based equipment;
• Assist with setting up security, file access and other administrative procedures associated with moves;
• Move workstations and peripherals, as required;
• Ensure that connectivity issues are addressed for installations;
• Move telecommunications equipment, as required;
• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;
• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;
• Test completed IMAC's and verify acceptance by end user;
• Document changes to inventory use and configuration.

Job Requirements

Requirements:

• Ability to resolve Win10 & Win11 operating system errors;
• Excellent proven track record supporting clients in a financial environment;
• Network troubleshooting skills & knowledge required (intermediate);
• Proficient in Microsoft Office 365;
• Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;
• Determine and recommend which products or services best fit the customers' needs;
• Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;
• Able to document support processes and procedures so they can be reused by support team;
• Minimum of 3 Years' experience in an IT Support Role;
• Ability to communicate technical information to non-technical audiences;
• Strong sense of customer service;
• Knowledge of Microsoft Active Directory;
• Knowledge of Citrix and SCCM;
• Good organizational skills;
• Excellent Verbal and Written Communication Skills;
• Ability to multitask;
• Team focused.

Whatwe offer:

• Competitive salary and benefits package;
• AFB bonus;
• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;
• Opportunities to learn anddevelop:training programs;
• Personalized career path within the organization;
• Exposure to an international environment as part of a multicultural team spread across Europe.

Work conditions:

• Working hours: 40 working hours per week
• Contract type: 24 months fixed term contract
• Working setup (hybrid, on site, remote): 100% onsite , shifts (7 am - 6 pm in shifts)

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at [e-mail] for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.

* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.