Deskside Technician

Stefanini EMEA; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and benefits

Private health scheme

Training programs

Career development

International environment

Job summary

Stefanini EMEA in London is seeking an IT Support professional to deliver high-quality on-site technical assistance in a fast-paced environment.

You will resolve hardware and software issues, manage user accounts, coordinate with vendors, and ensure secure connectivity for workstations and LAN equipment, on a 24-month fixed-term contract with shifts.

Qualifications

• Ability to resolve Win10 & Win11 OS errors.
• Excellent proven track record supporting clients in a financial environment.
• Network troubleshooting skills (intermediate).
• Proficient in Microsoft Office 365.
• Experience with Citrix Director, Citrix Studio and VSphere.

Responsibilities

• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups.
• Receive and resolve issues from Tiers 1, 2 and 3 if hands are necessary to solve a hardware or software issue onsite.
• Provide troubleshooting and problem resolution support for all network devices.
• Coordinate with third-party vendors to resolve hardware and software problems as required.
• Install and test replacement parts when requested by resolver-groups.
• Move workstations and peripherals, as required.
• Test completed IMACs and verify acceptance by end user.
• Document changes to inventory use and configuration.

Skills

Customer service

Troubleshooting

Communications

Multi-tasking

Teamwork

Tools

Citrix Director

Citrix Studio

VSphere

SCCM

Active Directory

Office 365

Job description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Responsibilities:

• Identify, analyse, and repair product failures. Order and replace parts as needed;


• Support and maintain user account information including rights, security and systems groups;


• Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;


• Provide troubleshooting and problem resolution support for all network devices;


• Coordinate with third-party vendors to resolve hardware and software problems, as required;


• Install and test replacement parts when requested by resolver-groups;


• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;


• Interface with hardware and software vendors for planning and problem resolution;


• Interface with manufacturers and third-party vendors for technical assistance;


• Execute the installation of PCs, peripherals and LAN-based equipment;


• Assist with setting up security, file access and other administrative procedures associated with moves;


• Move workstations and peripherals, as required;


• Ensure that connectivity issues are addressed for installations;


• Move telecommunications equipment, as required;


• Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's (installs/moves/add/changes) ;


• Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's;


• Test completed IMAC's and verify acceptance by end user;


• Document changes to inventory use and configuration.

Job Requirements

Requirements

• Ability to resolve Win10 & Win11 operating system errors;


• Excellent proven track record supporting clients in a financial environment;


• Network troubleshooting skills & knowledge required (intermediate);


• Proficient in Microsoft Office 365;


• Candidate should have prior experience working in a Citrix based environment using tools like Citrix Director, Citrix Studio and VSphere;


• Determine and recommend which products or services best fit the customers' needs;


• Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines;


• Able to document support processes and procedures so they can be reused by support team;


• Minimum of 3 Years' experience in an IT Support Role;


• Ability to communicate technical information to non-technical audiences;


• Strong sense of customer service;


• Knowledge of Microsoft Active Directory;


• Knowledge of Citrix and SCCM;


• Good organizational skills;


• Excellent Verbal and Written Communication Skills;


• Ability to multitask;


• Team focused.

What we offer:

• Competitive salary and benefits package;


• AFB bonus;


• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;


• Opportunities to learn and develop: training programs;


• Personalized career path within the organization;


• Exposure to an international environment as part of a multicultural team spread across Europe.

Work conditions:

• Working hours: 40 working hours per week


• Contract type: 24 months fixed term contract


• Working setup (hybrid, on site, remote): 100% onsite , shifts (7 am - 6 pm in shifts)

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.