IT Support Technician - Bristol & HPC Site

Capgemini Engineering; West of England; Presencial; GBP 30 000 - 42 000; Tempo integral

Resumo da oferta

Capgemini is seeking a customer-focused IT professional to deliver excellent user support and first-line IT assistance across Windows, Microsoft 365, hardware, mobile devices, printers, and workplace technologies.

You will be highly organised, proactive, and able to manage competing priorities while maintaining a collaborative approach to supporting end users and colleagues. Prior ITSM/ticketing experience and strong communication are essential.

Qualificações

• Proven IT support experience in a Helpdesk/Service Desk or IT Technician role, providing Level 1 end-user support.
• Experience diagnosing and resolving common hardware and software issues with clear documentation.

Responsabilidades

• Provide first-line IT support to end users and manage incidents through ITSM or ticketing systems.
• Troubleshoot a range of hardware and software issues, including Windows, Microsoft 365, devices, and printers.
• Communicate effectively with users at all levels and document solutions for future reference.

Conhecimentos

Windows

Microsoft 365

Hardware

Mobile devices

Printers

ITSM tools

Documentation

Asset records

Customer service

Communication

Organisation

Ferramentas

Ticketing systems

Descrição da oferta de emprego

Your role

We are seeking a customer-focused IT professional with a strong technical foundation and a passion for delivering excellent user support. The ideal candidate will have experience providing first-line IT assistance, troubleshooting a range of hardware and software issues, and working within a structured IT support environment. You will be highly organised, proactive, and able to manage competing priorities while maintaining a positive and collaborative approach to supporting end users and colleagues.

• Strong IT troubleshooting and support skills, with experience supporting Windows operating systems, Microsoft 365 applications, hardware, mobile devices, printers, and workplace technologies.
• Excellent customer service and communication abilities, with the confidence to engage with users at all levels, manage support requests effectively, and provide clear and professional technical guidance.
• Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment.

Your role

We are seeking a customer-focused IT professional with a strong technical foundation and a passion for delivering excellent user support. The ideal candidate will have experience providing first-line IT assistance, troubleshooting a range of hardware and software issues, and working within a structured IT support environment. You will be highly organised, proactive, and able to manage competing priorities while maintaining a positive and collaborative approach to supporting end users and colleagues.

• Strong IT troubleshooting and support skills, with experience supporting Windows operating systems, Microsoft 365 applications, hardware, mobile devices, printers, and workplace technologies.
• Excellent customer service and communication abilities, with the confidence to engage with users at all levels, manage support requests effectively, and provide clear and professional technical guidance.
• Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment.

Your profile

We are looking for a motivated IT support professional with experience delivering high-quality first-line technical support in a fast-paced business environment. The successful candidate will have a strong understanding of end-user technologies, excellent customer service skills, and the ability to manage and prioritise support activities effectively. You will be comfortable working independently and across multiple locations, while maintaining a proactive and collaborative approach to problem-solving and service delivery.

• Proven IT support experience, including previous work in an IT Helpdesk, Service Desk, or IT Technician role, with hands‑on experience providing Level 1 support to end users and managing incidents through ITSM or ticketing systems.
• Strong technical knowledge, including Windows operating systems, Microsoft 365, hardware, networking fundamentals, and workplace IT technologies, with the ability to diagnose and resolve common technical issues efficiently.
• Excellent communication and organisational skills, with the ability to work independently, manage competing priorities, follow established procedures, adapt to changing business needs, and build positive working relationships across multiple sites. Fluency in English is essential, while French language skills and familiarity with CAD software would be advantageous.

Make it real – what does it mean for you?

• Open access to digital learning platforms
• Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.
• Please opt in during the application process.

Capgemini. Make it real.

Need to know

• All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
• You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com