Infrastructure Support Engineer

Computacenter PLC; Bagstone; On-site; GBP 32,000 - 52,000; Full time

Job summary

Computacenter is seeking an Infrastructure Support Engineer in Gloucestershire to provide 3rd line desktop and server support. You will manage WIMS and OSD for the desktop environment, creating standard WIM images and deploying SOEs across multiple devices.

Responsibilities include testing, patching, documentation, and user guidance. High-level government vetting is required; experience with SCCM, ADK and MDT is essential.

Qualifications

• In-depth knowledge of Windows client OS (10/11).
• Experience with Active Directory and GPOs.
• Proficient with SCCM and Microsoft deployment tools.
• Strong background in desktop support environments.
• Experience managing WIMS and OSD for desktops.

Responsibilities

• Manage WIMS and OSD for desktop environment
• Create and standardise WIM images
• Produce OSD task sequencing for multiple hardware platforms
• Test new Standard Operating Environments (SOEs)
• Troubleshoot SOE/build issues
• Liaise with suppliers for fixes/upgrades
• Document solutions in Service Desk knowledge base
• Provide training to 1st/2nd Line Analysts
• Test and document new hardware
• Write user docs for front-office hardware/software
• Investigate new products and solutions and provide recommendations
• Create group policies and manage existing ones
• Analyze, manage and deploy Microsoft patches

Skills

Windows 10/11

Active Directory

GPOs

SCCM

Group Policy administration

Desktop support

Document management

Tools

SCCM

ADK

MDT

WIMS

Job description

Infrastructure Support Engineer

Date: 2026-10-17T00:00:00

Location: Gloucestershire, Gloucestershire, GB, BS37 7NE

Contract type: Any

Company: Computacenter

Application deadline: 2026-11-17T10:00:28.067

About the role

In this role you will be providing 3rd Line technical support to the hardware and software of the desktop environment, including SCCM, Group Policy, and deployed applications. In addition, you will be assisting in the creation and management of Windows Images (WIMS) to supplement the Operating System Deployment (OSD) for desktops, laptops & workstations. The role will also require you to assist the delivery of IT Services to the end client through the supply of contracted services and value addition, as well as delivering an effective and efficient customer-focused service to all staff for clients. This role will require you to successfully complete high-level government vetting.

What you'll do

• Management of WIMS and OSD for desktop environment
• Development and creation of a standard WIM image
• Production of OSD task sequencing for various hardware platforms
• Assistance in testing of newly created Standard Operating Environments (SOEs)
• Troubleshooting of SOE or build-related issues
• Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
• Documentation of all technical solutions within the Service Desk knowledge base
• Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
• Testing and documentation of new hardware
• Writing of user documentation to support the front office hardware and software infrastructure
• Investigation into new products and solutions including recommendations
• Creation of group policies and administration of existing ones
• Analysis, management, and deployment of Microsoft patches to the desktop environment

What you'll need

• In-depth knowledge of Microsoft client operating systems (Windows 10/11)
• Active Directory and GPOs
• Microsoft SCCM
• Microsoft Group Policy administration
• Extensive experience of working in a desktop support environment
• Knowledge of WIMS & their management
• Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK), and Microsoft Deployment Toolkit
• Network Infrastructure knowledge
• Ability to manage and create documents that are professional & awareness
• Successfully complete high-level government vetting

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities, and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.

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