Technical Support Engineer (L2) – Hybrid Cloud & Networking

Custodia Technology Ltd; United Kingdom; Hybrid; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Private Health and Dental Care (BUPA)

Free On-Site Gym

Free access to Udemy

Employee Assistance Programme

Free parking

Smart Casual dress

Job summary

Custodia Technology Ltd is seeking a Technical Support Agent (L2) for its Knutsford, UK office. The role focuses on advanced troubleshooting across hybrid cloud and on-prem environments, resolving complex tickets, and escalating only the most difficult cases.

You will work with the Tech Support Team Lead to refine processes, maintain documentation, and ensure service levels are met while supporting customers across IT enterprise infrastructure.

Qualifications

• 2+ years of experience in enterprise IT support or similar technical role.
• Strong knowledge of Windows Server (2012-2019), Linux (RedHat), SQL Server, Networking and AD.
• Familiarity with cloud environments (Azure, GCP) and containerization (Docker, Kubernetes).
• Scripting skills in PowerShell, Python, Bash.
• Experience with ticketing systems and meeting SLAs/KPIs.
• Exposure to voice recording platforms, IP networks, or storage technologies is a plus.
• Bachelor's degree or equivalent in CS/IS or related field; ITIL/Azure certs desirable.

Responsibilities

• Resolve Level 2 tickets within SLAs, diagnose and troubleshoot complex problems.
• Maintain system monitoring, performance KPIs, and incident response.
• Configure, install, and update hybrid cloud and on-prem systems.
• Document technical resolutions and contribute to knowledge base.
• Collaborate with Team Lead and Customer Service to ensure timely resolution.

Skills

2+ years experience

Windows Server

Linux (RedHat)

SQL Server

Networking

Active Directory

Azure

Google Cloud

Docker

Kubernetes

PowerShell

Python

Bash

Ticketing systems

SLA/KPI adherence

CI/CD knowledge

Terraform

Ansible

Bachelor's degree in CS/IS

ITIL Foundation (desirable)

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Docker

Kubernetes

Terraform

Ansible

Azure

Google Cloud

Job description

Custodia Technology Ltd is seeking a Technical Support Agent (L2) for its Knutsford, UK office. The role focuses on advanced troubleshooting across hybrid cloud and on-prem environments, resolving complex tickets, and escalating only the most difficult cases.

You will work with the Tech Support Team Lead to refine processes, maintain documentation, and ensure service levels are met while supporting customers across IT enterprise infrastructure.