Technical Support Engineer - Global, Fast-Paced Growth

Project Freelance; Greater London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Onyx-Conseil is seeking a Technical Support Engineer for our Holborn, London office. You will provide high-quality technical support to our rapidly growing global customer base, handling both technical and non-technical end users while contributing to programming and documentation tasks.

The role emphasizes exceptional communication, initiative, and problem-solving in a fast-paced environment. English fluency, strong organization, and a customer-first mindset are essential for success.

Qualifications

• 2–5 years hands-on experience in technical support.
• Excellent communication and follow-up skills.
• Fluency in English with strong written and verbal communication.
• Experience with API, iOS SDK, JS SDK; SQL/MySQL knowledge.
• Familiarity with CSS, HTML, XML and JavaScript concepts.
• Version control familiarity (Git/GitHub).
• Ability to retrieve and analyze data from multiple sources.

Responsibilities

• Provide high-quality technical support to a growing global customer base.
• Communicate clearly with customers and internal teams.
• Support both technical and non-technical end users.
• Contribute to programming and documentation tasks as needed.
• Assist in developing and improving support processes and architecture.
• Maintain strong organizational and planning skills to handle fast-paced environments.
• Think creatively to resolve complex support issues and improve user experience.
• Collaborate with the team to deliver timely solutions and knowledge sharing.

Skills

communication skills

customer service

english fluency

self-driven

initiative

team player

problem solving

organization skills

creativity

api/sql knowledge

Tools

Git

GitHub

Job description

Onyx-Conseil is seeking a Technical Support Engineer for our Holborn, London office. You will provide high-quality technical support to our rapidly growing global customer base, handling both technical and non-technical end users while contributing to programming and documentation tasks.

The role emphasizes exceptional communication, initiative, and problem-solving in a fast-paced environment. English fluency, strong organization, and a customer-first mindset are essential for success.