Technical Support Engineer – Holborn London

Onyx-Conseil; Greater London; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

Onyx-Conseil is seeking a Technical Support Engineer for our Holborn, London office. You will provide high-quality technical support to our rapidly growing global customer base, handling both technical and non-technical end users while contributing to programming and documentation tasks.

The role emphasizes exceptional communication, initiative, and problem-solving in a fast-paced environment. English fluency, strong organization, and a customer-first mindset are essential for success.

Qualifications

• 2–5 years hands-on experience in technical support.
• Excellent communication and follow-up skills.
• Fluency in English with strong written and verbal communication.
• Experience with API, iOS SDK, JS SDK; SQL/MySQL knowledge.
• Familiarity with CSS, HTML, XML and JavaScript concepts.
• Version control familiarity (Git/GitHub).
• Ability to retrieve and analyze data from multiple sources.

Responsibilities

• Provide high-quality technical support to a growing global customer base.
• Communicate clearly with customers and internal teams.
• Support both technical and non-technical end users.
• Contribute to programming and documentation tasks as needed.
• Assist in developing and improving support processes and architecture.
• Maintain strong organizational and planning skills to handle fast-paced environments.
• Think creatively to resolve complex support issues and improve user experience.
• Collaborate with the team to deliver timely solutions and knowledge sharing.

Skills

communication skills

customer service

english fluency

self-driven

initiative

team player

problem solving

organization skills

creativity

api/sql knowledge

Tools

Git

GitHub

Job description

Technical Support Engineer – Holborn London

As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support.

You will provide effective, high-quality technical support to the Company’s rapidly growing global customer base.

The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month.

The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required.

This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people’s problems.

Main responsibilities and qualifications:

• Extremely strong communication and follow-up skills.
• You can speak both engineer and human.
• Speaks and writes English fluently.
• Self-driven and thrives in a fast-paced environment.
• Shows initiative; works hard and leads by example as part of a greater team.
• Brings new ideas to the table about the support process and architecture; is able to implement them if needed!
• Great organization skills and ability to plan ahead.
• Must be a creative problem solver; able to think outside the box when challenging support issues appear.
• Customer focused mentality required; you love helping other people and see how they make great use of our products.
• Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL.
• Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts..
• Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence).
• Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role

Salary for this role will be £35K - £38K.