Technical Support Engineer – Holborn London

Jas Gujral; City Of London; On-site; GBP 35,000 - 38,000; Full time

Job summary

Jas Gujral in London is seeking a Technical Support Engineer to assist a global customer base. You will handle technical and non-technical user queries, and contribute to programming and documentation projects.

The role suits someone early in their development career with a customer-service background and problem-solving mindset. Ideal candidates bring API/SDK familiarity, SQL knowledge, and strong communication in a fast-paced environment.

Qualifications

• Extremely strong communication and follow-up skills.
• Speaks and writes English fluently.
• Self-driven and thrives in a fast-paced environment.
• Creative problem solver with customer focus.
• Familiarity with API, iOS/JS SDKs and SQL databases.

Responsibilities

• Provide high-quality technical support to a global customer base.
• Support both technical and non-technical end users and document issues.
• Contribute to programming and documentation projects as needed.
• Improve support processes and architecture with new ideas.

Skills

Communication skills

English fluency

Problem solving

Customer service

API awareness

SDK experience

SQL/MySQL

Web tech basics

Git familiarity

Tools

GitHub

SQL tooling

Job description

Technical Support Engineer – Holborn London

As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support.

You will provide effective, high-quality technical support to the Company’s rapidly growing global customer base.

The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month.

The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required.

This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people’s problems.

Main responsibilities and qualifications:

• Extremely strong communication and follow-up skills.
• You can speak both engineer and human.
• Speaks and writes English fluently.
• Self-driven and thrives in a fast-paced environment.
• Shows initiative; works hard and leads by example as part of a greater team.
• Brings new ideas to the table about the support process and architecture; is able to implement them if needed!
• Great organization skills and ability to plan ahead.
• Must be a creative problem solver; able to think outside the box when challenging support issues appear.
• Customer focused mentality required; you love helping other people and see how they make great use of our products.
• Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL.
• Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts..
• Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence).
• Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role

Salary for this role will be £35K - £38K.