Technical Support Engineer (French-speaking)

Informatica; Maidenhead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Informatica is seeking a Technical Support Engineer (French-speaking) to enhance customer satisfaction through effective troubleshooting and support. This role, based in Maidenhead, offers a hybrid work environment and requires a good balance of technical acumen and customer service skills, focusing heavily on mission-critical software support.

Benefits

Comprehensive health and wellness benefits

Flexible time-off policy

Equity opportunities and ESPP

Mental Health and Employee Assistance Program

Qualifications

• Good French proficiency (spoken and written).
• 2+ years experience in enterprise support roles.
• Strong programming skills in Java or similar languages.

Responsibilities

• Manage and resolve customer issues via Salesforce.
• Provide top-notch technical support to stakeholders.
• Collaborate with teams to identify product defects.

Skills

Technical troubleshooting

Java debugging

Cloud-based platforms

Customer support

Education

BA/BS or equivalent

Tools

Salesforce CRM

Java

Oracle

MS SQL Server

AWS

Azure

GCP

Job description

Technical Support Engineer (French-speaking)

Join to apply for the Technical Support Engineer (French-speaking) role at Informatica

Technical Support Engineer (French-speaking)

4 days ago Be among the first 25 applicants

Join to apply for the Technical Support Engineer (French-speaking) role at Informatica

Get AI-powered advice on this job and more exclusive features.

Build Your Career at Informatica

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.

Technical Support Engineer (French-speaking)

We're looking for a Technical Support Engineer candidate with experience in technical troubleshooting, Java debugging and cloud-based platforms, to join our team in Ireland, France, Poland, Great Britain or Germany. Hybrid work schedule with 2–3 days onsite per week.

You will report to the Director, Technical Support

You will be part of Informatica's European team of experienced support staff, working on a diverse suite of products including Cloud, Master Data Management, Data Integration, Data Quality, Governance, and Big Data. Your role will be crucial in ensuring customer success by resolving technical issues and providing world-class support to our clients and our teams.

Technology You'll Use

Java, Oracle, MS SQL Server, Salesforce CRM, Web Services (SOAP, RESTful, WSDL), Windows, Linux (Red Hat, SUSE), AWS, Azure, GCP

Your Role Responsibilities? Here's What You'll Do

• Manage and resolve customer issues through Salesforce CRM
• Deliver best-in-class technical support to customers, partners, and internal stakeholders
• Analyse and reproduce complex software issues and manage support lifecycle
• Collaborate across teams to identify and escalate product defects
• Contribute to the knowledge base by documenting solutions and insights
  
  

What We'd Like to See

• Passion for customer success and delivering high-quality support
• Effective problem-solver, comfortable interacting with technical and non-technical stakeholders
  
  

Role Essentials

• Good level of French (spoken and written) is required
• 2+ years of experience supporting mission-critical software in enterprise environments
• Programming and debugging skills in Java or other object-oriented languages
• Solid understanding of databases, operating systems, and cloud platforms
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience
  
  

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  
  

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Informatica by 2x

Get notified about new Technical Support Engineer jobs in Maidenhead, England, United Kingdom.

Junior Technical Support Specialist - Route into Tech

Reading, England, United Kingdom 4 months ago

Watford, England, United Kingdom 7 months ago

Reading, England, United Kingdom 4 months ago

Gerrards Cross, England, United Kingdom 3 weeks ago

Chiswick, England, United Kingdom 5 days ago

Borehamwood, England, United Kingdom 1 month ago

Borehamwood, England, United Kingdom 1 month ago

Woking, England, United Kingdom 1 week ago

Chalfont St Giles, England, United Kingdom 1 month ago

Hounslow, England, United Kingdom 5 days ago

Hammersmith, England, United Kingdom 3 days ago

Silchester, England, United Kingdom 6 days ago

Reading, England, United Kingdom 1 week ago

Watford, England, United Kingdom 6 months ago

London, England, United Kingdom $4,000.00-$6,000.00 1 month ago

Farnborough, England, United Kingdom 2 months ago

Technical Support Engineer - Passenger Cars

Hounslow, England, United Kingdom 1 month ago

Chertsey, England, United Kingdom 1 week ago

High Wycombe, England, United Kingdom 3 weeks ago

Staines-Upon-Thames, England, United Kingdom 1 week ago

Chertsey, England, United Kingdom 2 weeks ago

Kingston Upon Thames, England, United Kingdom 3 weeks ago

Future position : Desktop Support Engineer

Rickmansworth, England, United Kingdom 1 month ago

Reading, England, United Kingdom 6 days ago

Reading, England, United Kingdom 1 week ago

Hemel Hempstead, England, United Kingdom 1 month ago

Reading, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.