IT Desk Support Engineer - French speaking

JR United Kingdom; City Of London; On-site; GBP 38,000 - 44,000; Full time

Job summary

A leading company in the hospitality sector seeks an IT Desk Support Engineer who is fluent in French and English. The role involves providing technical support for IT issues across UK and European operations, ensuring systems are functional and optimised. The ideal candidate will have a customer-centric approach, strong technical skills, and the ability to work independently across multiple locations.

Benefits

Meal allowance

Discounted Eurostar tickets

Contributory pension

25 days’ holiday

Cycle to work scheme

Qualifications

• Fluent in French and English, with a proven ability to communicate clearly.
• Technical knowledge of hardware, networking, and software support.
• Demonstrated experience in a customer-focused environment.

Responsibilities

• Providing first and second-line technical support for hardware and software issues.
• Travelling to support operational sites across Europe.
• Maintaining IT asset inventory and performing routine maintenance.

Skills

Technical knowledge of Active Directory

Fluent in French

Fluent in English

Problem-solving abilities

Interpersonal skills

Education

Experience in IT Help Desk or Support Engineer role

Tools

Microsoft Windows

Office 365

Ticketing systems

Microsoft Intune

Teamviewer

Apple products

Job description

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IT Desk Support Engineer - French speaking, london (city of london)

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Client:

French Resources

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking.

Our client is looking for a proactive and personable IT Desk Support Engineer with previous experience in IT Help Desk Support to join our dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.

ROLE of the IT Help Desk Support Engineer:

• Providing first and second-line technical support for hardware, software, network, and system issues.
• Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a “can-do” attitude.
• Acting as the IT representative across all bases UK/FR/BE/NL – primarily based in the UK
• Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
• Escalating unresolved issues appropriately and follow up on ticket resolution.
• Maintaining IT asset inventory and perform routine maintenance and upgrades.
• Assisting with onboarding/offboarding employees, including configuring devices and access permissions.
• Collaborating with central IT teams and local stakeholders to ensure smooth service delivery.
• Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.

PROFILE:

• Fluent in French and in English with strong communication skills, Dutch will be a plus
• Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
• Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
• Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool – Teamviewer/Ninja
• Working knowledge of Apple products
• Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly.
• Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely.
• Ability to work independently, prioritise tasks, and multitask effectively.
• Ability to work in different work locations

SALARY & BENEFITS:

• Up to £38k pa plus bonus
• Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more.