Graduate Chinese Speaking Technical Support Engineer

ZipRecruiter; Bromley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking for a Technical Support Specialist to provide essential support for distributors. The role involves troubleshooting product issues, delivering training, and collecting customer feedback to enhance product quality. Proficiency in both English and Mandarin is required, alongside strong problem-solving skills and knowledge of IT.

Qualifications

• Fluency in English and Mandarin (written and verbal).
• Experience with Microsoft Office applications.
• Basic knowledge of networking and IT.

Responsibilities

• Provide technical training and support to distributors.
• Collate customer feedback and escalate product issues.
• Promote new products through training and exhibitions.

Skills

Communication

Problem Solving

Attention to Detail

Fluency in English

Fluency in Mandarin

IT Knowledge

Tools

Microsoft Office

Job description

Job Description

The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.

The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.

1. Job Description

· Deal with technical issues that are raised by distributors and sub-distributors.

· Sort out cases in relation to product problems and carry out internal case-sharing.

· Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.

· Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.

· Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.

· Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.

· Provide product consultation, product selection service to distributors, sub-distributors.

· Carry out other duties assigned by line manager.

Knowledge Skills

· Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.

· Fluent in English and Mandarin, both written and verbal.

· Good communication skills and interpersonal skills

· Network/IT basic knowledge.

Competence

· Ability to convey complex technologies and specifications.

· Aptitude to quickly learn new technologies.

· Excellent analytical and problem solving skills.

· Detail oriented troubleshooting skills.

· High flexible to work onsite or office and ready to travel on short notice.

· An ability to work with diverse teams and team members (Product, Channel sales, etc.).