IT Infrastructure Support Engineer

Free-Work UK; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Free-Work UK is seeking an IT Infrastructure Support Engineer to provide technical support and maintenance in a dynamic global organization. This role requires at least 5 years of experience in IT support, coordinating with users in both English and Japanese, and managing incidents effectively. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and problem-solving skills.

Qualifications

• 5+ years experience in IT support.
• Proficient in English & Japanese (reading/writing/speaking).
• Strong customer service and technical support experience.

Responsibilities

• Provide user support during system deployment.
• Act as second/third line support for IT inquiries.
• Incident management with ticketing systems.

Skills

IT service management

Network knowledge

Windows 10

Azure

Microsoft Office 365

Problem-solving skill

Interpersonal communication

Teamwork

Communication skills

User-facing support

Self-motivated

Adaptability

Tools

ServiceNow

Cisco

Fortinet

Job description

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Base pay range

Job Description

IT Infrastructure Engineer

Our Client is a Global organisation with offices in the City of London.

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1 st to 3 rd level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

IT Infrastructure Engineer

• IT Infrastructure related project
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)
• Provide support for to end users during system deployment/migration(User manual, user training)
• Global User Support
• Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (etc. ServiceNow).
  
  

Skills / Knowledge

Technical

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill
• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adoptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking).
• User facing support skills
• Self-motivated and an innovative mindset
  
  

Experience

• 3 to 5+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
• Cisco/Fortinet
• Project management experience preferred.
  
  

The salary for this position will be in the range £35K - £45K.

The Client is based in the City of London.

Do send your CV to us in Word format along with your salary and notice period.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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