Technical Support Engineer — Flexible Hours, Watford

VDA Group; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

VDA Group in Watford, UK is seeking a Technical Service Specialist with a strong customer-oriented approach and solid troubleshooting skills to support customers, partners and installers.

You will provide first-level support via phone, email and remote tools, diagnose hardware, software, connectivity and system issues, and manage tickets from start to resolution. The role is on-site with a salary of £28,000–£35,000 depending on experience.

Qualifications

• Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or related field.
• Experience in technical support, system support, or field service.
• Strong hardware, software, connectivity and system troubleshooting skills.
• Familiarity with system configuration, remote testing and commissioning activities.
• Experience with CRM/ticketing systems and Microsoft Office Suite.

Responsibilities

• Provide first-level technical support via phone, email and remote tools.
• Diagnose and troubleshoot hardware, software, connectivity and system issues.
• Conduct initial technical assessments and identify corrective actions.
• Assist with remote configuration, commissioning, testing and startup.
• Verify system parameters and operating status.
• Manage support tickets from request to resolution or escalation.
• Maintain accurate service records and knowledge-base content.
• Report recurring issues and feedback to drive product improvements.

Skills

Customer focus

Multitasking

Clear communication

Education

Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or related field

Tools

CRM/ticketing systems

Microsoft Office Suite

Job description

VDA Group in Watford, UK is seeking a Technical Service Specialist with a strong customer-oriented approach and solid troubleshooting skills to support customers, partners and installers.

You will provide first-level support via phone, email and remote tools, diagnose hardware, software, connectivity and system issues, and manage tickets from start to resolution. The role is on-site with a salary of £28,000–£35,000 depending on experience.