TECHNICAL SERVICE SPECIALIST

VDA Group; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

VDA Group in Watford, UK is seeking a Technical Service Specialist with a strong customer-oriented approach and solid troubleshooting skills to support customers, partners and installers.

You will provide first-level support via phone, email and remote tools, diagnose hardware, software, connectivity and system issues, and manage tickets from start to resolution. The role is on-site with a salary of £28,000–£35,000 depending on experience.

Qualifications

• Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or related field.
• Experience in technical support, system support, or field service.
• Strong hardware, software, connectivity and system troubleshooting skills.
• Familiarity with system configuration, remote testing and commissioning activities.
• Experience with CRM/ticketing systems and Microsoft Office Suite.

Responsibilities

• Provide first-level technical support via phone, email and remote tools.
• Diagnose and troubleshoot hardware, software, connectivity and system issues.
• Conduct initial technical assessments and identify corrective actions.
• Assist with remote configuration, commissioning, testing and startup.
• Verify system parameters and operating status.
• Manage support tickets from request to resolution or escalation.
• Maintain accurate service records and knowledge-base content.
• Report recurring issues and feedback to drive product improvements.

Skills

Customer focus

Multitasking

Clear communication

Education

Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or related field

Tools

CRM/ticketing systems

Microsoft Office Suite

Job description

TECHNICAL SERVICE SPECIALIST | Location: Watford, UK

We are looking for a Technical Service Specialist with a strong customer-oriented approach and solid technical troubleshooting skills, capable of supporting customers, partners and installers in the diagnosis and resolution of hardware, software, connectivity and configuration issues.

Responsibilities

• Providing first-level technical support via phone, email and remote support tools
• Diagnosing and troubleshooting hardware, software, connectivity and system-related issues
• Performing initial technical assessments and identifying appropriate corrective actions
• Supporting remote system configuration, commissioning, testing and start-up activities
• Verifying system parameters, connectivity and operating status
• Managing technical support tickets from initial request through resolution or escalation
• Maintaining accurate technical documentation, service records and knowledge-base content
• Reporting recurring technical issues and product feedback, contributing to the continuous improvement of products and support processes

Requirements

• Technical diploma or degree in Electronics, Electrical Engineering, Computer Science, Telecommunications, Automation or a related technical field
• Previous experience in technical support, system support, field service or a similar technical role
• Good understanding of hardware, software, connectivity and system troubleshooting
• Familiarity with system configuration, remote testing and commissioning activities
• Ability to manage multiple technical requests, priorities and escalation processes
• Working knowledge of Microsoft Office Suite and CRM/ticketing systems

Completing the Profile

• Structured and methodical approach to problem solving
• Strong attention to detail and accuracy
• Customer-oriented mindset
• Good communication skills
• Ability to manage priorities effectively
• Collaborative approach and willingness to work across different technical functions
• Continuous improvement mindset

Working hours: Full-time, with flexible working hours in line with operational and customer needs

Work location: Watford, UK

The salary range for this role is £28,000-£35,000 gross per year, depending on experience, seniority and skills. A higher package may be considered for particularly strong profiles, subject to internal approval.

If you are passionate about technology, troubleshooting and customer support and want to work in an international environment where you can develop in-depth technical expertise, we look forward to hearing from you.