Technical Service Desk Operator

Confidential; Waterlooville; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company in Waterlooville. You will be the first point of contact for IT support requests, logging and resolving first-line issues, and keeping customers informed throughout the ticket lifecycle.

The role involves Microsoft 365 administration, joiner/mover/leaver tasks, and hours Monday to Friday with occasional out-of-hours rota and remote work on Tue/Thu, within

Qualifications

• Experience in a 1st Line Service Desk / Helpdesk role.
• Good working knowledge of Microsoft 365 administration and troubleshooting.
• Experience using a ticketing or service management system.
• Strong communication skills with the ability to explain issues clearly to users.
• Calm and professional approach when handling support requests.

Responsibilities

• Act as the first point of contact for IT support requests.
• Logging, updating, and managing tickets within the helpdesk system.
• Troubleshooting and resolving first-line technical issues.
• Providing clear updates to customers throughout the lifecycle of a ticket.
• Supporting user administration and common troubleshooting within Microsoft 365.
• Assisting with joiner, mover and leaver processes.

Skills

Microsoft 365 administration

Ticketing system

Communication skills

Customer service

Job description

Amour Recruitment is seeking a dependable and customer-focused Technical Service DeskOperator to join a well-established IT services company based in Waterlooville.

This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service.

Duties include:

• Acting as the first point of contact for IT support requests
• Logging, updating, and managing tickets within the helpdesk system
• Troubleshooting and resolving first-line technical issues
• Providing clear updates to customers throughout the lifecycle of a ticket
• Supporting user administration and common troubleshooting within Microsoft 365
• Assisting with joiner, mover and leaver processes

Personal requirements:

• Previous experience in a 1st Line Service Desk / Helpdesk role
• Good working knowledge of Microsoft 365 administration and troubleshooting
• Experience using a ticketing or service management system
• Strong communication skills with the ability to explain issues clearly to users
• Calm and professional approach when handling support requests

Hours: Monday to Friday (with participation in an out-of-hours rota) working from home on Tuesday & Thursday, but must be live within a 15/20 mile radius of the office.

Salary: £28,000