Technical Support Engineer (6-Month FTC) – Audio & DAW Pro

Focusrite; High Wycombe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

flexible/hybrid working

company pension

life insurance

private healthcare

Health Cash Plan

enhanced Maternity and Paternity pay

employee purchase scheme

group bonus scheme

company music events

offsite company parties and free lunch

Job summary

Focusrite plc is seeking a Technical Support Engineer on a fixed-term 6‑month contract in High Wycombe. The role involves handling pre- and post-sales inquiries by phone, email and live chat as part of a global cross-functional team, aiming to reduce incoming questions and maintain high customer service levels.

You will reproduce end-user setups to mirror issues, submit bug reports to the development team, and coordinate warranty and non-warranty repairs for dealers and customers.

Qualifications

• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production.
• Experience with Mac OS and Windows systems.
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase).
• A polite, patient and helpful phone manner.
• Experience dealing with customers.

Responsibilities

• Act as focal point for pre/post sales and technical inquiries via phone, email and live chat relating to Focusrite and Novation product lines.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Skills

Audio interfaces

MIDI control

Music production

DAW knowledge

Mac OS

Windows

Team player

Job description

Focusrite plc is seeking a Technical Support Engineer on a fixed-term 6‑month contract in High Wycombe. The role involves handling pre- and post-sales inquiries by phone, email and live chat as part of a global cross-functional team, aiming to reduce incoming questions and maintain high customer service levels.

You will reproduce end-user setups to mirror issues, submit bug reports to the development team, and coordinate warranty and non-warranty repairs for dealers and customers.