1st Line Support Engineer

Eurocell Group PLC; Alfreton CP; On-site; GBP 24,000 - 29,000; Full time

Job summary

An established industry player is seeking a dedicated 1st Line Support Engineer to join their dynamic team. This role involves providing exceptional helpdesk support, resolving ICT-related issues for a diverse user base, and ensuring smooth operations across multiple locations. With a competitive salary and a range of benefits, including a healthcare plan and opportunities for career development, this position is perfect for those looking to grow in a supportive environment. Join a company that values its employees and fosters a culture of teamwork and success.

Benefits

25 days holiday plus statutory holidays

Free Healthcare plan

Enhanced Maternity and Paternity benefit

Free Life Assurance Plan

Company Pension Plan

Employee discount on products

Discounts across retailers

Training and career development

Employee Assistance Programme

Colleague Referral Programme

Qualifications

• 1+ years experience in a busy Service Desk environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide helpdesk support and resolve user problems.
• Monitor and respond to requests via the ICT service management tool.

Skills

Customer Service

Problem Solving

Communication Skills

Microsoft Applications

SAP

Tools

Manage Engine

Active Directory

Job description

ROLE: 1st Line Support Engineer

HOURS: 37.5 hrs, Rotating shift pattern, covering between 07:00am to 5:30 pm -Permanent Role

SALARY: From £ 24,440 plus benefits

BASE: Clover Nook Site, Somercotes, Alfreton

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting for an additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes.

You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device administration and new user management.

WHAT OUR 1ST LINE SUPPORT ENGINEERS DO:

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine)
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Utilise and maintain the helpdesk tracking software
• Document internal procedures Installing software and hardware
• Assist with on-boarding of new users
• Report issues via the correct escalation process Assign users and computers to proper groups in Active Directory

WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS:

• Minimum 1yrs experience within a busy Service Desk environment
• Full clean driving licence as this role requires travel to remote locations
• Outstanding Customer Service / End User experience
• Excellent spoken & written communication skills
• Strong problem solving, numeracy and analytical skills
• Solid knowledge of Microsoft's core business applications and operating systems
• SAP experience would be desirable

WHAT WE OFFER OUR 1ST LINE SUPPORT ENGINEERS:

• You will be rewarded with a very competitive basic salary from £24,440 per year
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career

We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.

Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.

Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page