Technical Support Engineer

First Military Recruitment Ltd; Wickham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

28 days holiday + bank holidays

Pension scheme

Certification funding

Professional development

Lunch occasionally provided

Discretionary annual bonus

Job summary

First Military Recruitment is seeking a Technical Support Engineer in Wickham. The role focuses on delivering clear technical support from the office, logging requests, and leading training sessions to help customers understand products.

Full funding for external certifications and thorough internal training are provided to develop product knowledge. The position emphasizes hands-on testing, strong communication, and collaborative work with sales and technical teams.

Qualifications

• Proven IT, electronic, electrical or technical support background with strong computer literacy and hardware/software understanding.
• Ability to present to groups, run online meetings and host instructional videos.
• Willingness to learn new hardware, software and systems quickly.
• Excellent written and verbal communication skills to write guides clearly.

Responsibilities

• Deliver technical and system support via phone, email and ticket systems from the office location.
• Log, manage and prioritise customer requests through CRM/ticketing platforms.
• Lead classroom and virtual product training sessions.
• Create support collateral such as FAQs, datasheets, user manuals and video tutorials.
• Evaluate potential new products/systems and provide feedback to commercial teams.
• Assist Sales with technical system calculations and pre-sales guidance.

Skills

On-site work

IT literacy

Technical support

Hardware/software knowledge

Public speaking

Training delivery

CRM familiarity

Video tutorials

Tools

CRM systems

MS Teams

Video editing tools

Odoo

Job description

MS706 - Technical Support Engineer

Location: Wickham, Portsmouth

Salary: £30,000 - £40,000 per annum DOE

Overview:

First Military Recruitment are currently seeking a Technical Support Engineer on behalf of one of our clients. You don't need to be an industry expert on day one. We are looking for a sharp, IT literate and technically minded individual who loves learning how systems work. Our client will fully fund your external certifications and provide comprehensive internal training to turn your technical talent into expert product knowledge.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Deliver clear, practical technical and system support via phone, email and ticket systems from the office location.
• Manage, log and prioritise customer requests through to resolution within CRM/ticketing platform.
• Lead classroom and virtual (MS Teams) product training sessions.
• Create support collateral including FAQs, datasheets, user manuals and video tutorials.
• Technically evaluate potential new products/systems and provide feedback to commercial teams.
• Assist Sales with technical system calculations and pre-sales technical guidance.

Skills and Qualifications:

• Ability to work primarily on-site from office location to collaborate with team members, perform hands-on testing and lead classroom sessions.
• Proven IT, electronic, electrical or technical support background with strong computer literacy and an understanding of hardware/software interactions.
• A high capacity, knack for technology and eager attitude to learn new hardware, software and specialized systems quickly.
• You enjoy presenting to groups, running online meetings and standing in front of a camera to host instructional videos.
• A logical, methodical approach to diagnosing and resolving technical problems.
• Excellent verbal and written communication skills to write clear guides and communicate complex ideas simply.

Desirable:

• System Exposure: Any prior exposure to Fire Alarm systems, Aspirating Smoke Detection, Linear Heat Detection, or Emergency Voice Communication systems is a bonus, but not required.
• Basic experience using video/media creation tools or modern business software/CRMs (e.g. Odoo).

Benefits:

• 28 days (inclusive of 8 standard UK bank holidays) for full-time employees working a 5-day week.
• Entitlement increases by 1 day per year after 2 years' service, up to a maximum of 33 days.
• Funded industry-recognised qualifications (e.g. FIA Fundamentals in FD&A / BS5839-1 standards)
• Workplace pension scheme.
• Professional development & training bonds.
• Occasional lunch provided by the company.
• Discretionary annual bonus (at the discretion of management and strictly dependent on the company's overall profitability)