In-Service Support Engineer

Matchtech; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working options

9-day fortnight

Annual bonus

25 days of holiday

Private healthcare options

Job summary

A leading recruitment firm in Defence is seeking an In-Service Support Engineer in High Wycombe. The successful candidate will provide essential engineering support, ensuring mission success globally. Key responsibilities include collaborating with project teams, maintaining compliance with Defence Standards, and addressing technical issues. Candidates should have a relevant engineering degree and experience in Defence engineering. This role offers a hybrid work model and numerous staff benefits, including an annual bonus and generous leave options.

Qualifications

• Experience in Defence engineering, especially in Integration, Test, and In-Service phases.
• Proven track record in lead roles within defence engineering.

Responsibilities

• Lead the delivery of In-Service support obligations.
• Maintain support project approaches in line with Defence Standards.
• Respond proactively to emerging technical issues.
• Manage and monitor system performance.

Skills

Interpersonal skills

Organisational skills

Stakeholder management

Mentoring

Education

Bachelor's degree in Engineering

Job description

Overview

Consultant @ Matchtech | Defence & Public Sector

Our client is a key player in the Defence & Security sector, currently seeking an In-Service Support Engineer to join their team in High Wycombe/West London.

The role involves providing back-office engineering support to end users globally, ensuring mission success around the clock.

Key Responsibilities

• Leading the delivery of In-Service support obligations, collaborating with the Project Manager, System Design Authority, and customers
• Maintaining support project approaches in line with Defence Standards and customer contracts
• Responding proactively to emerging technical issues, including customer fault reports
• Collaborating with the engineering team to develop commercially and technically viable solutions
• Managing and monitoring system performance, including root cause analysis of faults
• Implementing programmes of inspection and preventative maintenance
• Ensuring customer equipment remains safe for continued service
• Coordinating with the field support team for defect investigations, surveys, and testing
• Managing Integrated Logistics Support documentation and implementing change requests
• Identifying resource conflicts or constraints for engineering management
• Producing estimates and planning for new engineering work
• Implementing obsolescence strategies for product lines

Job Requirements

• Bachelor's degree or higher diploma in Engineering or related discipline. Relevant experience considered in lieu of formal qualifications
• Experience in Defence engineering, particularly during the Integration, Test, and In-Service phases
• Experience in a lead role within defence engineering and/or in-service support is desirable
• Ability to define, lead, and deliver work packages per customer contracts
• Experience in planning and executing support tasks on engineering projects
• Understanding of engineering project management principles
• Proven track record of working under tight time constraints in challenging contexts
• Experience with maritime equipment is advantageous

Personal Attributes

• Excellent interpersonal skills and ability to build rapport with diverse customers
• Strong organisational and management skills
• Accountability for the quality and timeliness of work, management, and technical decisions
• Willingness to mentor and motivate junior team members
• Strong stakeholder management skills and attention to detail
• Collaborative mindset to achieve outstanding outcomes
• Presence in the High Wycombe office at least three days a week is expected of the elected candidate
• Optional 9-day fortnight
• Early finish on Fridays
• Annual bonus
• Hybrid working options for certain roles
• Casual dress code
• 25 days of holiday
• Christmas shutdown
• Option to buy or sell holiday
• Option to purchase private healthcare, dental, and critical illness cover via salary sacrifice
• Access to a rewards hub with discounts at over 200 stores
• 4 x annual salary life cover

If you are a dynamic and detail-oriented engineer looking to further your career in a progressive and dynamic environment, I encourage you to apply now! Please reach out to chat about this great opportunity!

Application & Notes

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