Technical Support Engineer

Matched; Warrington; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Shift allowance £6,000/yr

On-call allowance

Weekend home working

Job summary

Matched Group in Warrington is seeking a 2nd Line Technical Support Consultant to support monitoring platforms and bespoke PowerShell scripts, ensuring incidents are resolved efficiently.

The role is on-site in Warrington with potential home-based weekends and a shift allowance. On-call duties may apply, reimbursed separately. You will contribute to delivering high-quality IT infrastructure support for UK clients and have opportunities for training and career development.

Qualifications

• Strong PowerShell experience.
• Familiar with XML and APIs.
• Document bespoke systems.
• Strong analytical and troubleshooting skills.
• Excellent customer service and communication.
• Proactive learner of new technologies.
• Windows Server, SQL Server, Hyper-V knowledge.
• SNMP knowledge.
• Nutanix and Linux experience.
• Familiarity with ITIL and SLA environments.

Responsibilities

• Maintain existing monitoring systems and bespoke scripts.
• Innovate and extend our monitoring and automation systems as the business grows.
• Perform 2nd line diagnosis, troubleshooting and resolution of technical issues.
• Respond to customer support calls by providing regular updates and expectations throughout the resolution.
• Manage approved change requests.
• Accurately document incidents, resolutions, changes and customer communication.
• Share knowledge and collaborate with colleagues.

Skills

PowerShell

XML/APIs

Documentation

Troubleshooting

Customer service

ITIL

Windows Server

SQL Server

Nutanix

Linux

SNMP

Tools

Windows Server

SQL Server

Hyper-V

Nutanix

Linux

SNMP

Job description

Why? Growing, established, reputable IT Consultancy

Shifts - 7 days early (07:00 – 15:30) in Warrington office (weekends at home), 7 days late (15:30-12:00) at home, 7 days off. Extra £6,000 per year. On call shifts - 00:00 - 07:00 Extra £ per year.

Salary - Dependent on experience

Start date - January 2027

We are working with an IT Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service, support, and knowledge.

As a 2nd Line Technical Support Consultant, you will be response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative team whilst also have the opportunity for training and development for your career.

Technical Support - Responsibilities

• Maintain existing monitoring systems and bespoke scripts
• Innovate and extend our monitoring and automation systems as the business grows
• Perform 2nd line diagnosis, troubleshooting and resolution of technical issues
• Respond to customer support calls by providing regular updates and expectations throughout the resolution
• Manage approved change requests
• Accurately document incidents, resolutions, changes and customer communication
• Share knowledge and collaborate with colleagues

Technical Support - Requirements

• Strong commercial experience with Microsoft Powershell
• Familiarity with XML files and interrogating systems via API’s
• Documentation of bespoke systems
• Strong analytical, problem-solving and troubleshooting skills with a methodical approach
• Excellent customer service, communication and interpersonal skills
• A proactive attitude with a genuine enthusiasm for learning new technologies and developing technical expertise
• Desirable - knowledge of Microsoft Windows Server (2016-2025) Microsoft SQL Server (2016+), and\or Microsoft Hyper-V
• Desirable - knowledge of SNMP
• Desirable - experience of Nutanix and Linux environments.
• Familiarity with ITIL service management principles and working within SLA-driven environments.

For more information, please contact Katie at Matched Group.

2nd Line Support / Technical Support / IT Support / Technical Consultant / PowerShell