Second-Line IT Monitoring & PowerShell Specialist

Matched; Warrington; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Matched Group is seeking a 2nd Line Technical Consultant in Warrington for a hybrid role, with responsibilities to support and develop monitoring platforms and bespoke PowerShell scripts. You will ensure incidents and service requests are managed efficiently to resolution, while delivering high-quality technical expertise to customers.

You will work in a collaborative team environment with opportunities for training and career development, supporting customers' IT infrastructure and contributing

Qualifications

• Strong commercial experience with Microsoft PowerShell.
• Familiarity with XML files and querying systems via APIs.
• Documentation of bespoke systems.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent customer service, communication and interpersonal skills.
• Proactive attitude with enthusiasm for learning new technologies.
• Desirable - Windows Server 2016-2025, SQL Server 2016+, Hyper-V.
• Desirable - SNMP.
• Desirable - Nutanix and Linux environments.
• Familiarity with ITIL service management principles and SLA-driven environments.

Responsibilities

• Maintain existing monitoring systems and bespoke scripts.
• Innovate and extend our monitoring and automation systems as the business grows.
• Perform 2nd line diagnosis, troubleshooting and resolution of technical issues.
• Respond to customer support calls by providing regular updates and expectations throughout the resolution.
• Manage approved change requests.
• Accurately document incidents, resolutions and customer communication.
• Share knowledge and collaborate with colleagues.

Skills

PowerShell

XML

APIs

Documentation

Customer service

Analytical thinking

Tools

Windows Server

SQL Server

Hyper-V

SNMP

Nutanix

Linux

Job description

Matched Group is seeking a 2nd Line Technical Consultant in Warrington for a hybrid role, with responsibilities to support and develop monitoring platforms and bespoke PowerShell scripts. You will ensure incidents and service requests are managed efficiently to resolution, while delivering high-quality technical expertise to customers.

You will work in a collaborative team environment with opportunities for training and career development, supporting customers' IT infrastructure and contributing