Technical Consultant

Matched; Warrington; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Matched Group is seeking a 2nd Line Technical Consultant in Warrington for a hybrid role, with responsibilities to support and develop monitoring platforms and bespoke PowerShell scripts. You will ensure incidents and service requests are managed efficiently to resolution, while delivering high-quality technical expertise to customers.

You will work in a collaborative team environment with opportunities for training and career development, supporting customers' IT infrastructure and contributing

Qualifications

• Strong commercial experience with Microsoft PowerShell.
• Familiarity with XML files and querying systems via APIs.
• Documentation of bespoke systems.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent customer service, communication and interpersonal skills.
• Proactive attitude with enthusiasm for learning new technologies.
• Desirable - Windows Server 2016-2025, SQL Server 2016+, Hyper-V.
• Desirable - SNMP.
• Desirable - Nutanix and Linux environments.
• Familiarity with ITIL service management principles and SLA-driven environments.

Responsibilities

• Maintain existing monitoring systems and bespoke scripts.
• Innovate and extend our monitoring and automation systems as the business grows.
• Perform 2nd line diagnosis, troubleshooting and resolution of technical issues.
• Respond to customer support calls by providing regular updates and expectations throughout the resolution.
• Manage approved change requests.
• Accurately document incidents, resolutions and customer communication.
• Share knowledge and collaborate with colleagues.

Skills

PowerShell

XML

APIs

Documentation

Customer service

Analytical thinking

Tools

Windows Server

SQL Server

Hyper-V

SNMP

Nutanix

Linux

Job description

Why? Growing, established, reputable IT Consultancy

Location - Warrington office - hybrid (must live within 45 minute commute)

Salary - Dependent on experience

Start date - January 2027

We are working with an IT Consultancy who provide IT infrastructure and Cloud solutions to businesses across the UK. They are committed to using industry best practice for IT service management, security, and support in line with ITIL and ISO standards. They have a loyal and growing customer base that rate their exceptional service, support, and knowledge.

As a 2nd Line Technical Consultant, you will be response for supporting and developing the monitoring platforms and bespoke PowerShell scripts. You will deliver high-quality technical expertise and ensure incidents/service requests are managed efficiently to resolution. You will provide excellent customer service whilst supporting customers' IT infrastructure. You'll be part of a collaborative team whilst also have the opportunity for training and development for your career.

Technical Consultant - 2nd Line - Responsibilities

• Maintain existing monitoring systems and bespoke scripts
• Innovate and extend our monitoring and automation systems as the business grows
• Perform 2nd line diagnosis, troubleshooting and resolution of technical issues
• Respond to customer support calls by providing regular updates and expectations throughout the resolution
• Manage approved change requests
• Accurately document incidents, resolutions, changes and customer communication
• Share knowledge and collaborate with colleagues

Technical Consultant - 2nd Line - Requirements

• Strong commercial experience with Microsoft Powershell
• Familiarity with XML files and interrogating systems via API’s
• Documentation of bespoke systems
• Strong analytical, problem-solving and troubleshooting skills with a methodical approach
• Excellent customer service, communication and interpersonal skills
• A proactive attitude with a genuine enthusiasm for learning new technologies and developing technical expertise
• Desirable - knowledge of Microsoft Windows Server (2016-2025) Microsoft SQL Server (2016+), and\or Microsoft Hyper-V
• Desirable - knowledge of SNMP
• Desirable - experience of Nutanix and Linux environments.
• Familiarity with ITIL service management principles and working within SLA-driven environments.

For more information, please contact Katie at Matched Group.

2nd Line Support / Technical Support / IT Support / Technical Consultant / PowerShell