Technical Support Engineer

Netrolynx AI; Sidmouth; On-site; GBP 42,000 - 60,000; Full time

Job summary

Profile 29 in Sidmouth, Devon, is seeking a Systems Administrator Support Engineer to provide multilevel technical support to a varied portfolio of business customers. You will diagnose desktop, server, Microsoft 365, and networking issues, communicate clearly with customers, and help ensure technology operates reliably and securely.

The role is based around Sidmouth with no hybrid or remote option. This permanent, full-time role focuses on infrastructure improvements and equipment

Qualifications

• Experience supporting PC desktops and Windows operating systems.
• Experience administering Microsoft 365, Azure AD, Exchange, SharePoint, and IIS.
• Familiar with policy management, RDS, and core networking (TCP/IP, DNS, DHCP, VPNs).
• Knowledge of RAID, router and firewall technologies, and security practices.
• Experience with backup technologies such as Veeam, Acronis, Citrix is beneficial.
• Demonstrates thoughtful troubleshooting, clear communication, and customer focus.

Responsibilities

• Provide multilevel support to business customers, resolving technical issues to a high standard.
• Diagnose and troubleshoot desktop, workstation, Windows, server, Microsoft 365, and networking problems.
• Support administration and maintenance of customer systems, including Microsoft services and access configurations.
• Assist with network, firewall, router, VPN, and security issues, escalating as needed.
• Contribute to infrastructure improvements, help plan and commission equipment, and support reliable operation.

Skills

Windows Server

Windows Desktop

Microsoft 365

Azure AD

Exchange

SharePoint

IIS

Networking

VPNs

RAID

Security practices

Troubleshooting

Customer-focused

Tools

Citrix

Veeam

Acronis

SQL

Virtual machines

VPS

Job description

Systems Administrator Support Engineer

Profile 29 is recruiting on behalf of a technology solutions company based in Sidmouth, Devon. The company supports small and medium-sized businesses with a broad range of technology services, taking a professional, reliable, and friendly approach to helping customers achieve their business goals. Its customers are located throughout the Southwest, and the quality of its technical support and customer service is central to its work.

About The Company

The company is an established provider of IT solutions for organizations that need dependable, responsive technology support. Its services span day-to-day systems assistance, infrastructure improvements, and equipment commissioning. Working with customers across the Southwest, the team aims to build strong working relationships and provide practical solutions suited to each organization’s needs. This is a small, friendly team based in Sidmouth, where colleagues work closely to deliver a consistently high standard of service.

About The Role

The Systems Administrator Support Engineer will provide multilevel technical support to a varied portfolio of business customers. You will investigate and resolve desktop, server, Microsoft, and networking issues, communicate clearly with customers, and help ensure that their technology operates reliably and securely. The role also includes contributing to infrastructure improvements and commissioning equipment, offering opportunities to work across a broad range of systems and customer environments.

This is a permanent, full-time position based Monday to Friday in and around the company’s Sidmouth offices. Hybrid and remote working are not available. The position is suited to someone who enjoys hands-on technical work, takes ownership of customer issues, and values being part of a collaborative local team.

Qualifications

Candidates should have practical experience supporting PC desktops and workstations, Windows operating systems, and Windows Server environments. Experience administering Microsoft 365, Azure Active Directory (Azure AD), Microsoft Exchange, SharePoint, and IIS is required. You should also be familiar with policy management, Remote Desktop Services (RDS), and core networking technologies, including TCP/IP, DNS, DHCP, and VPNs. Knowledge of RAID, router and firewall technologies, and security practices is also expected.

Experience with backup technologies, SQL, Citrix, Veeam, Acronis, virtual machines, or virtual private servers (VPS) would be beneficial. The successful candidate will bring a thoughtful troubleshooting approach, clear communication skills, and a customer-focused attitude. Applications from people who can demonstrate relevant experience across the required technologies are encouraged, even if their experience is not identical across every system listed.

Responsibilities

Provide multilevel support to business customers, responding professionally and working to resolve technical issues to a high standard. Diagnose and troubleshoot desktop, workstation, Windows, server, Microsoft 365, and networking problems. Support administration and maintenance of customer systems, including Microsoft services, policies, and access-related configurations. Assist with network, firewall, router, VPN, and security issues, escalating or coordinating work where appropriate.

Contribute to infrastructure improvements, help plan and commission equipment, and support reliable operation of customer environments. Keep customers informed about progress, explain technical matters in an accessible way, and maintain a courteous, service-oriented approach. Work collaboratively with colleagues to manage requests, share technical knowledge, and deliver dependable outcomes.

Benefits

This permanent, full-time role offers varied technical work across a diverse customer base and the opportunity to develop broad experience in business IT support. You will join a small, friendly team where your contribution can make a visible difference to customer service and infrastructure projects. The position is based in Sidmouth and provides a consistent Monday-to-Friday working arrangement. Specific salary, leave, and other benefits can be discussed during the recruitment process.

Equal Opportunity

Profile 29 and the hiring company welcome applications from candidates with relevant skills and experience and are committed to fair, respectful recruitment. Applicants will be considered on their suitability for the role. Please note that the company cannot accept applications from candidates who require sponsorship now or in the future for UK permanent employment status. If you are working on a visa, it must permit unrestricted work in the UK for at least the next five years.