Support Engineer

Profile 29; Devon and Torbay; On-site; GBP 30,000 - 45,000; Full time

Job summary

Profile 29 is seeking a Systems Administrator Support Engineer to join a small, friendly team in Sidmouth. You will handle multilevel support for diverse business customers and drive infrastructure improvements while ensuring exceptional customer service and clear communication.

The role is permanent, full-time, Monday–Friday, based in Sidmouth with no hybrid or remote options. A strong background in Windows environments and Microsoft technologies is essential.

Qualifications

• Experience with Windows OS and Windows Server OS.
• Experience with Microsoft 365 administration and Azure AD.
• Strong customer service focus and ability to communicate clearly.

Responsibilities

• Provide multilevel support for a wide range of business customers to a high level.
• Contribute to infrastructure improvements and commissioning of equipment.
• Maintain high customer service levels and effective communication.

Skills

Customer service

Communication skills

Tools

Windows OS

Windows Server OS

Microsoft 365 administration

Azure AD

Microsoft Exchange

IIS

RDS

SharePoint

Networking: TCP/IP DNS DHCP VPNs

RAID

Router/Firewall security

Backup technologies

SQL

Citrix

VEEAM

Acronis

VMs, VPS

Job description

Systems Administrator Support Engineer

This company delivers a wide range of technology solutions to organizations of all sizes that require a professional, reliable & friendly approach in helping them to achieve their business goals. They pride themselves in the quality of services they offer to small and medium sized businesses. Based in Sidmouth, Devon they have customers located throughout the Southwest.

They are looking for a Systems Administrator Support Engineer to join their small friendly team in Sidmouth. Duties will involve multilevel support for a wide range of business customers to a very high level as well as infrastructure improvements & commissioning of equipment. High customer service levels are key to their business which also requires the ability to communicate well.

Required Experience

• PC Desktop & Workstation,
• Windows OS
• Windows Server OS
• Microsoft 365 administration
• Azure AD
• Policy management
• Microsoft Exchange
• IIS
• RDS
• SharePoint
• Networking technologies: TCPIP, DNS, DHCP, VPNs
• RAID
• Router/Firewall technologies & security

Beneficial Experience

• Backup technologies
• SQL
• Citrix
• VEEAM
• Acronis
• VMs, VPS

Other Stuff

This is a permanent full-time role, based Monday-Friday in (and around) their Sidmouth offices. Hybrid or remote working isn't available.

NB: for non-UK Citizens; we cannot accept applications from anyone requiring sponsorship (now or in the future) for UK permanent employment status. If you are utilising a work visa this must allow you to work in the UK unrestricted for at least the next 5 years.