Technical Support Engineer

Lucid Support Services Ltd; Ipswich; On-site; GBP 26,000 - 32,000; Full time

Job summary

Lucid Support Services Ltd is seeking two experienced IT Engineers to deliver onsite IT support across schools, focusing on end-user devices, desktops, laptops, printers, and AV equipment. Responsibilities include installing and configuring PCs, laptops, and peripherals, plus setting up interactive screens, projectors, and classroom AV systems.

You will provide hands-on support to teaching staff and administrators, diagnose hardware, software, and network issues, maintain Windows devices and

Qualifications

• Experience supporting Windows devices and Microsoft 365 environments.
• Familiarity with hardware repair and basic networking.
• Experience setting up and maintaining AV equipment in classroom settings.

Responsibilities

• Install and configure PCs, laptops, and peripherals.
• Set up interactive screens, projectors, and AV equipment.
• Perform network patching and connectivity tests.

Skills

Windows OS

Microsoft 365

Hardware support

Networking

AV equipment

Tools

Printers

Projectors

Interactive panels

Classroom AV

Job description

w
We are seeking two experienced IT Engineers to provide onsite IT support covering all end user devices including Desktops, Laptops, Mobil Devices, Printers, Projectors & AV equipmen

t.
Key Responsibilit

• iesInstalling and configuring PCs, laptops, and periphera
• ls.Setting up interactive screens, projectors, and AV equipme
• nt.Network patching and connectivity testi
• ng.Ensuring classrooms are fully operational for staff and stude
• ntsProvide onsite IT support to teaching staff, administrative teams, and studen
• ts.Diagnose and resolve hardware, software, network, and connectivity issu
• es.Support and maintain Windows devices, Microsoft 365 environments, printers, interactive panels, and classroom technolo
• gy.Manage user accounts, permissions, and device configuratio
• ns.Troubleshoot wired and wireless network infrastructu
• re.Carry out IT project work as required by the schools, including technology refreshes and infrastructure upgrad

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmat

ism’.We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details

below.