Technical Support Engineer

Fox ESS; Exeter; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Career development

Job summary

Fox ESS, a leader in energy storage hardware and services, is seeking a Technical Support Engineer focused on residential energy storage systems. You will install, commission, and maintain battery storage solutions, and provide proactive technical support to installers and end-users.

Based in the South West England region with hybrid work, the role requires field visits, strong problem-solving skills, and the ability to manage multiple sites while ensuring safety and quality standards.

Qualifications

• Proven experience in solar/energy storage installations.
• Electrical certification (NVQ Level 3, 18th Edition, or equivalent).
• Full UK driving license; travel required.
• Field-savvy, problem-solving, customer-focused.
• Ability to work independently and manage multiple site visits.

Responsibilities

• Install, commission, and maintain residential energy storage systems (focus on battery storage solutions).
• Provide technical support and troubleshooting for residential customers.
• Work closely with installers, distributors, and end-users to ensure system performance.
• Conduct site surveys and ensure compliance with electrical safety standards.
• Document service reports and maintain accurate records.

Skills

Installations experience

Troubleshooting

Site surveys

Customer focus

Independent worker

Education

NVQ Level 3 - Electrical

18th Edition (BS 7671)

Job description

About the job：

Technical support Engineer (Residential Energy Storage Systems)

Company Address：

Unit C1 Loades Ecoparc Blackhorse Road, Exhall, Coventry, Warwickshire, England, CV7 9FW

Employment Type：

Full – time / Hybrid Work - work from South West England

Overview：

Fox ESS was established in 2019, and through its world leading team of engineers and technicians is leading the way in the fields of power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development. The company focuses on providing advanced distributed energy, energy storage products and smart energy management solutions for households and industrial / commercial enterprises.

Key Responsibilities：

• Install, commission, and maintain residential energy storage systems (focus on battery storage solutions).
• Provide technical support and troubleshooting for residential customers.
• Work closely with installers, distributors, and end-users to ensure system performance.
• Conduct site surveys and ensure compliance with electrical safety standards.
• Document service reports and maintain accurate records.

Requirements：

• Proven experience in solar/energy storage installations (e.g., from a competitor or as an installer/electrician).
• Electrical certification (e.g., NVQ Level 3, 18th Edition, or equivalent).
• Full UK driving license (travel required).
• field-savvy, problem-solving, customer-focused.
• Ability to work independently and manage multiple site visits.

Why Join?

• Competitive salary package and benefits.
• Opportunity to work at the forefront of renewable energy innovation.
• Cross-functional collaboration with international teams.
• Clear career development path in a fast-growing industry.