Technical Support Engineer

TechMet Ltd.; Antrim; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company van

10% annual bonus

Job summary

TechMet Ltd. is seeking a multi-talented Technical Support Engineer to install, configure and test CCTV/alarms and related systems across NI and Ireland.

You will deliver on-site and remote support, stay current with new technologies and assist in pre-sales demonstrations. Ideal candidates have a mix of engineering and IT skills, a BTEC/HNC in Electronics and Electrical Engineering, and 1+ years in technical support or installation within security services.

Qualifications

• 1+ years in technical support/installation role, preferably in electronics or fire & security.
• Experience with PC-based support tools and diagnostics.
• Full clean driving license and eligibility for security clearance.

Responsibilities

• Install, configure, test, maintain and support systems at customer sites.
• Provide on-site and remote technical support to customers.
• Proactively implement contingency procedures to improve service.
• Feedback customer ideas to Development for product improvement.
• Carry the support phone on rota and provide out-of-hours assistance.
• Assist with pre-sales activities, product demonstrations and trade shows.

Skills

Engineering and IT skills

PC based tools

Creative problem solving

Customer-focused support

On-site and remote support

Education

BTEC/HNC in Electronics & Electrical Engineering

Tools

IT hardware knowledge

Job description

Are you a multi-talented Technical Support Engineer with cross-disciplinary skills and experience in the CCTV/ Alarms/Turnstiles/Sensors sector?

If you have technical support/installation experience with high level security clearance throughout NI and Ireland and are looking to step up into a specialised role, training in advanced, cutting edge technology, read on:

The Role – Main Duties:

• As a key member of the Operations Team you will install, configure, test, maintain and support our systems at customer sites, including hardware, software, cabling configuration and testing.
• You will provide a quality on-site and remote technical support service to internal and external customers, follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• You will take a pro-active approach to support, implementing contingency procedures to improve service.
• You will contribute to the ongoing development of both existing and future products.
• As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation.
• Excited by technology you will keep up to date with current and future technology.
• Carry the support phone on an agreed rota basis and provide out of hours assistance to staff, customers and strategic partners.
• Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products
• Work with the Project Manager to ensure the successful implementation of key projects.
• Provide pre-sales support, eg, facilitate product demonstrations and trade shows.

The Individual:

• Possess a mix of engineering and IT skills.
• BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT.
• At least 1+ years’ experience in a technical support/installation role preferably within electronics or Fire & Security service industries.
• Experience of PC based support tools.
• Logical, methodical thinker with creative problem-solving ability.
• A proven ability to respond positively to challenges.

Essential:

• Full clean driving license.
• Successful application for full security clearance.
• Work flexible hours to meet business needs.

Rewards:

• Competitive salary
• Company van
• 10% annual bonus.