Service Engineer – South Wales, Gloucester and Surrounding Area

Reliance Protect; Wales; On-site; GBP 32,000 - 42,000; Full time

Job summary

Reliance High-Tech is seeking a Service Engineer to cover South Wales, Gloucester and surrounding areas. You will provide professional engineering expertise and quality customer service during maintenance of CCTV, access control, intruder and intercom systems.

You’ll work across varied sites, from small installations to multi-site deployments, applying fault-finding skills and knowledge of TCP/IP networks. A strong safety record and willingness to attend out-of-hours calls are essential.

Qualifications

• NVQ 3 in Electronic Security or equivalent proven experience
• Knowledge of Access control / CCTV / Intercom / Intruder systems (minimum 4 years)
• Knowledge of Windows Operating Systems
• Health and Safety
• TCP/IP and network fundamentals
• Intergrate CCTV platforms such as Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch
• Intercom platforms such as Commend
• IOSH/CSCS qualification recommended
• IPAF and Working at Height credentials
• EUSR

Responsibilities

• Provide technical expertise in fault finding and repairs of PC/Network based and analogue security systems.
• Support CCTV operating systems from small scale systems to large multi-site installations.
• Support Access Control, Intruder, Intercom systems across sites.
• Understand fibre optic transmission, LAN/WAN networks and radio telemetry for fault resolution.
• Offer emergency solutions out of hours as rota requires.
• Collaborate with other teams to ensure delivery of the agreed scope.
• Participate in team meetings and performance reviews.
• Maintain up-to-date technical knowledge through training.
• Operate according to business applications and processes.

Skills

Electronic security systems

Access control

CCTV systems

Networking TCP/IP

Windows OS

Education

NVQ 3 in Electronic Security

Tools

Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch

Commend Intercom

Job description

Service Engineer – South Wales, Gloucester and Surrounding Area

Do you want to join a team of outstanding and dedicated individuals within one the most dynamic and forward-thinking companies in the security and lone worker industry?

If your skills, ambition, and ethos match our values below – call us.

Role

This vacancy is for Reliance High-Tech.

To provide professional engineering expertise and excellent internal and external customer service during the planned and reactive maintenance of variety of CCTV, Access Control, Intruder, Intercom Systems and other security solutions.

About Us

Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems fromsmall scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
• Provide technical expertise in fault finding and repair with a variety of Access Control, Intruder, Intercom Systems operating systems from small scale to large Multi-site installations with PC Based front ends.
• Have understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Strive to maximise personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.

Qualifications, Knowledge, Skill and Experience

• NVQ 3 in Electronic Security or equivalent proven experience Knowledge of Access control / CCTV / Intercom / Intruder systems. (minimum of 4 Years)
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems
• Health and Safety
• Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End)
• CCTV – Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch/
• Intruder – Honeywell / Texecom
• Intercom – Commend
• Recognised Qualification in H&S (IOSH/CSCS)
• IPAF
• Working at Height (Rooftop and Safety Access Certification)
• EUSR

Personal Qualities

• Full UK Driving Licence
• Permit to Work
• Ability to complete full personal security screening and be prepared to complete to DV Level if requested.
• Good written and spoken English
• Commercially aware

Competencies for Success

• Team Player – Co-operation and ability to work with others
• Good Administration and Time Management
• Competent and Independent – Able to work on own initiative and take responsibility for actions, workload and decisions.
• Inquisitive – Have a desire to learn/research, and develop personally and professionally
• Commercial Awareness – understand a role and associated actions have a commercial value and impact to the business and efficiencies are always considered as part of tasks undertaken