Service Engineer – South Wales, Gloucester and Surrounding Area

Reliance High-Tech Limited; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Reliance High-Tech Limited, based in Gloucester, seeks a Service Engineer to provide expert maintenance for security systems including CCTV, Access Control, and Intruder Systems. The ideal candidate will have at least four years of experience in the field and possess an NVQ 3 in Electronic Security or equivalent. A full UK driving licence is required. The role involves troubleshooting high-end security systems and maintaining technical proficiency through training. Interested candidates should send their CV and cover letter to [e-mail].

Qualifications

• Minimum 4 years experience in Access Control, CCTV, Intercom, and Intruder systems.
• Ability to carry out fault finding and repairs of security systems.
• Full UK Driving Licence and good written/spoken English.

Responsibilities

• Provide engineering expertise during maintenance of security systems.
• Collaborate with teams to meet customer expectations.
• Maintain up-to-date technical knowledge through training.

Skills

Electronic Security

Access Control

CCTV

Intercom Systems

Digital Electronics

TCP/IP Networking

Health and Safety

Education

NVQ 3 in Electronic Security or equivalent

Tools

Windows Operating Systems

CCTV Software (Synergy/Milestone/Genetec)

Intruder Systems (Honeywell / Texecom)

Intercom (Commend)

IPAF

EUSR Certification

Job description

Service Engineer -South Wales, Gloucester and Surrounding Area

Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry?

If your skills, ambition, and ethos match our values below – call us.

Role

To provide professional engineering expertise and excellent internal and external customer service during the planned and reactive maintenance of a variety of CCTV, Access Control, Intruder, Intercom Systems and other security solutions.

About Us

Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.

Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.

We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
• Provide technical expertise in fault finding and repair with a variety of Access Control, Intruder, Intercom Systems operating systems from small scale to large Multi-site installations with PC Based front ends.
• Have understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Strive to maximise personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.).

Qualifications, Knowledge, Skill and Experience

• NVQ 3 in Electronic Security or equivalent proven experience, Knowledge of Access control / CCTV / Intercom / Intruder systems (minimum of 4 Years).
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems.
• Health and Safety.
• Working knowledge of TCP/IP and other network fundamentals of UFE’s (Unified Front End).
• CCTV – Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch.
• Intruder – Honeywell / Texecom.
• Intercom – Commend.
• Recognised Qualification in H&S (IOSH/CSCS).
• IPAF.
• Working at Height (Rooftop and Safety Access Certification).
• EUSR.

Personal Qualities

• Full UK Driving Licence.
• Permit to Work.
• Ability to complete full personal security screening and be prepared to complete to DV Level if requested.
• Good written and spoken English.
• Commercially aware.

Competencies for Success

• Team Player – Co-operation and ability to work with others.
• Good Administration and Time Management.
• Competent and Independent – Able to work on own initiative and take responsibility for actions, workload and decisions.
• Inquisitive – Have a desire to learn/research, and develop personally and professionally.
• Commercial Awareness – understand a role and associated actions have a commercial value and impact to the business and efficiencies are always considered as part of tasks undertaken.

Contact Us

To express an interest in this role please send your CV and a covering letter to [e-mail]. This must include your home location.

All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.