Security Service Engineer

Johnson Controls; Sunbury-on-Thames; On-site; GBP 36,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Optional overtime

Pension matching

Company vehicle

25 days holiday plus bank holidays

Training provided

Health & Safety programs

Job summary

Johnson Controls is seeking a Security Engineer to maintain CCTV and Access Control systems for blue chip clients. The role involves site visits, some installation work, and close liaison with the service team to ensure top-tier service and ongoing skill development.

We value a customer-focused, team-oriented professional who can perform under pressure, meet KPIs, and contribute to a safe, compliant working environment. Training and progression opportunities are available.

Qualifications

• 3+ years of experience in CCTV, Access Control and Intruder Systems.
• Strong analytical and diagnostic abilities with reporting skills.
• Willingness to work extra hours, including weekends when required.

Responsibilities

• Managing paperwork and records accurately.
• Ensuring customer expectations are met and service levels maintained.
• Managing workload and contributing to KPI achievement.
• Collaborating with team to deliver high-quality service.
• Providing excellent customer service and professional conduct.
• Adhering to company guidelines, health and safety rules, and dress standards.
• Completing required documentation punctually and accurately.

Skills

Security/CCTV/Access Control

Analytical and Diagnostic Skills

Planning

Communication skills

Time keeping

Flexible approach to work

Customer service

Team Player

Self-motivated

Practical and adaptable

Cooperative and helpful

Job description

Why Work for us?

We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression, you will enjoy:

• Competitive salary with exceptional earning potential

• Optional overtime

• Generous callout payments – the best in the industry

• Pension matching up to 7%

• 25 days holiday plus bank holidays

• Company vehicle, uniform, PPE, tools, and continuous training provided

• Industry-leading Health & Safety and employee assistance programs

• Newly introduced Engineering career ladder for career progression opportunities

• Average team member tenure of over 20 years

• Become a valued member of our Winning Team

• Staff referral scheme up to £2,000.00

• Rewards & recognition programs

Role Overview:

To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused. The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team. Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.

Main Responsibilities:

• Managing paperwork

• Ensuring customer expectations are met

• Managing workload

• Achieving company KPIs for attendance in line with the clients’ Service Level Agreements

• Teamwork and collaboration

• Problem solving

• Customer service

• Understanding and meeting guidelines and standards of work expected by JCI / ISSG

• Maintaining a professional appearance and manner to promote the image of the Company

• Setting a good example to colleagues by observing all company rules and regulations

• Completing necessary Company documentation punctually and in accordance with guidelines

• Observing and adhering to company health & safety guidelines

Preferred qualifications: CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.

Experience: At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.

Skills:

• Experience in the Security/CCTV/Access Control sector

• Analytical and Diagnostic Skills

• Planning

• Communication skills, both verbal and written

• Time keeping

• Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs

• Commitment to delivering excellent customer service

• Team Player with the desire to share knowledge in a team environment

• Self-motivated and confident

• Practical and highly adaptable

• Cooperative and helpful at all times

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