Technical Support & Customer Success Lead - UK & Nordics

Experis - ManpowerGroup; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

Experis - ManpowerGroup in Feltham, UK, is seeking a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe with a largely onsite role.

You will build strong customer relationships, coordinate technical and support teams, manage escalations, and ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.

Qualifications

• 3+ years' experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment.
• Strong communication skills.
• Experience managing customer relationships within technology, networking, telecoms, managed services or service provider environments.
• Technical and networking understanding to improve ways of working.
• Proven leadership skills.

Responsibilities

• Build strong customer relationships across the UK and Northern Europe.
• Coordinate technical and support teams to resolve issues quickly.
• Manage escalations to maximise service availability.
• Be the first point of contact for customer inquiries.
• Provide prompt, accurate service to promote customer loyalty.

Skills

3+ years experience

Strong communication

Customer relationships

Technical networking

Leadership

Job description

Experis - ManpowerGroup in Feltham, UK, is seeking a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe with a largely onsite role.

You will build strong customer relationships, coordinate technical and support teams, manage escalations, and ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.