Field Technical Support Manager – Service & Operations

ASSA ABLOY Global Solutions; Sheffield; On-site; GBP 55,000 - 75,000; Full time

Job summary

ASSA ABLOY Global Solutions in the United Kingdom is seeking a Technical Support Manager - Service & Operations to lead technical capability across the national team. This hands-on, field-based role combines engineering expertise, coaching, and operational support to ensure engineers and subcontractors deliver exceptional service and installation performance.

You will guide fault diagnosis, support product launches, and drive training programmes while aligning with safety, quality, and

Qualifications

• Background in field service, engineering, or technical training.
• Excellent diagnostic and problem-solving skills.
• Strong communication and coaching ability across all levels.
• Solid understanding of health and safety legislation and compliance standards.
• Experience with ASSA ABLOY Entrance Systems products or similar equipment.
• Experience conducting competency assessments or audits.
• Training or instructional qualifications (e.g. Train the Trainer, PTLLS).

Responsibilities

• Provide expert technical guidance to engineers, managers, and subcontractors.
• Support fault diagnosis, complex repairs, and product issues (remote & on-site).
• Assist with new product launches and readiness across teams.
• Work with engineering and product teams to improve field performance.
• Deliver structured training programmes across our product range and competitor equipment.
• Develop training materials, manuals, and hands-on demonstrations.
• Lead onboarding and ongoing development for engineers and subcontractors.
• Provide refresher training, upskilling, and targeted coaching.
• Maintain training records and issue certifications for compliance.
• Support internal teams with technical knowledge.
• Conduct on-site assessments, audits, and technical evaluations.
• Identify skill gaps and develop tailored training plans.
• Ensure safety and quality standards compliance in operations.
• Collaborate with leadership to improve performance and first-time fix rates.
• Coordinate training and site visits with minimal disruption.
• Contribute to national capability and standardisation programmes.

Skills

Field service

Engineering

Technical training

Diagnostic skills

Coaching

Health and safety

Training programmes

Competency assessments

Train the Trainer

Job description

ASSA ABLOY Global Solutions in the United Kingdom is seeking a Technical Support Manager - Service & Operations to lead technical capability across the national team. This hands-on, field-based role combines engineering expertise, coaching, and operational support to ensure engineers and subcontractors deliver exceptional service and installation performance.

You will guide fault diagnosis, support product launches, and drive training programmes while aligning with safety, quality, and