Technical Support & Customer Service Advisor

Talk Staff Recruitment; Belper CP; On-site; GBP 25,650 - 31,350; Full time

Benefits offered by this job

Excellent Pension

Long term development

Job summary

Talk Staff Recruitment, Belper, Derbyshire, England, is seeking a customer service professional to handle engineer enquiries by phone and email, delivering high-quality, first-time resolution. You will learn technical concepts and apply them to customer issues, supported by CRM tools and a strong team.

A long-term development path and excellent pension are offered. Shifts are between 8am and 6pm, with 1 in 4 Saturdays; the role pays £28,500 per annum plus overtime and bonus.

Qualifications

• Proven experience of providing excellent customer service.
• Natural problem solving abilities.
• Excellent communication skills both written and verbal.
• Previous Customer Service experience is essential.
• Can learn and apply technical concepts.
• Good working knowledge of CRMs.

Responsibilities

• Deal with a range of engineer enquiries via telephone and email.
• Ensure a high-quality service with 1st time resolution.
• Understand customers' situation and deal with it effectively and timely.
• Ensure queries are answered within set time frames and KPIs/SLAs are adhered to.

Skills

Customer service

Problem solving

Communication skills

CRM knowledge

Technical concepts learning

Tools

CRM systems

Job description

Talk Staff Recruitment, Belper, Derbyshire, England, is seeking a customer service professional to handle engineer enquiries by phone and email, delivering high-quality, first-time resolution. You will learn technical concepts and apply them to customer issues, supported by CRM tools and a strong team.

A long-term development path and excellent pension are offered. Shifts are between 8am and 6pm, with 1 in 4 Saturdays; the role pays £28,500 per annum plus overtime and bonus.