Technical Support Engineer

Xpertise Recruitment

Derby

On-site

GBP 36,000 - 44,000

Full time

14 days+

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Job summary

A recruitment agency is seeking a Technical Support Engineer in Derby, UK. The ideal candidate will have over a year of experience in technical support, providing application support, and troubleshooting. You'll join a growing team and contribute to user support while improving systems. Benefits include a salary of up to £40k and additional perks.

Qualifications

1+ year in a technical support or helpdesk role.
Experience supporting users of web-based applications.
Experience in application testing and reading application logs.

Responsibilities

Monitor and respond to support requests and system alerts.
Create and maintain SOPs and a support knowledge base.
Identify opportunities to reduce support volumes and improve user experience.
Learn and apply 2nd-line troubleshooting techniques.

Skills

Excellent communication skills

Problem-solving mindset

Attention to detail

Ability to handle multiple tasks

Quick learner

Tools

PHP

MySQL

MariaDB

Job description

Join to apply for the Technical Support Engineer role at Xpertise Recruitment

This range is provided by Xpertise Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Technical Support Engineer | Derby | Remote | Up to £40k + benefits

We are thrilled to be recruiting for a Technical Support Engineer on behalf of our client, an innovative and ambitious company making strides in the automotive sector. This is a fantastic opportunity for an experienced technical/application support engineer to join a fast-growing business at an exciting time, and join their internal development team.

The Role

As a Technical Support Engineer, you'll be providing application support, investigating, troubleshooting, and resolving issues, and working alongside developers, stakeholders, and users across the business. This role offers the perfect opportunity for someone technically minded to grow within a small, impactful product team.

Key responsibilities include:

Monitor and respond to support requests and system alerts.
Create and maintain SOPs and a support knowledge base.
Identify opportunities to reduce support volumes and improve user experience.
Learn and apply 2nd-line troubleshooting techniques.

What We're Looking For

The ideal candidate will have 1+ year in a technical support or helpdesk role, and experience supporting users of web-based applications. You should have excellent communication skills, a strong problem-solving mindset and attention to detail, the ability to handle multiple tasks and prioritise effectively, and be quick to learn new systems.

Experience in application testing, PHP scripting (or other coding experience) is highly desirable, alongside the ability to read and interpret application logs, and SQL/database querying (MySQL or MariaDB).

For more information on this role or other similar roles please contact Harmony Torrington.

Xpertise are acting as an employment agency and business

Seniority level