Customer Service Advisor

Albion Health; Ilkeston; On-site; GBP 20,000 - 26,000; Full time

Job summary

Albion Health is seeking a Customer Service Advisor for a medical device company in Ilkeston, Derbyshire. You will support customers by resolving issues efficiently with professionalism and in a timely manner.

Your role will include managing inbound and outbound calls, responding to enquiries via telephone, email and live chat, providing advice, processing orders and maintaining accurate customer records. You will liaise with technical departments to resolve queries and contribute to delivering

Responsibilities

• Managing inbound and outbound customer calls.
• Responding to customer enquiries via telephone, email and live chat.
• Providing advice and support
• Processing customer orders
• Maintaining accurate customer records using internal systems.
• Liaising with technical departments to resolve customer queries efficiently.
• Delivering an outstanding customer experience

Job description

Our client is currently looking for a Customer Service Advisor to start at medical device company in Ilkeston, Derbyshire

In this role, you will support customers in resolving their issues efficiently with professionalism and in a timely manner

Your role will include:

• Managing inbound and outbound customer calls.
• Responding to customer enquiries via telephone, email and live chat.
• Providing advice and support
• Processing customer orders
• Maintaining accurate customer records using internal systems.
• Liaising with technical departments to resolve customer queries efficiently.
• Delivering an outstanding customer experience

This position:

• 18 month minimum contract
• Monday – Friday
• 9am – 5pm