Technical Support & Customer Experience Advisor

Safetykleen; Dinnington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary £26,130 per annum

Weekdays only: Monday–Friday

Healthcare from day 1

5% pension

3x life assurance

25 days' holiday + bank holidays

Free parking

Career progression

Employee recognition

Wellbeing & discounts

Job summary

Safetykleen in Dinnington is seeking a Technical Customer Experience Advisor to be the first point of contact for technical queries. You will diagnose issues, log all interactions in the CRM system, and work with engineers to provide effective solutions while delivering an outstanding customer experience.

You will collaborate with internal teams to ensure timely resolutions, escalate complex cases for on-site visits, and maintain accurate customer records.

Qualifications

• Fault finding background
• Excellent oral and written communication skills
• Interest in technology, engineering or related fields
• Diligent and must be able to work under pressure whilst managing multiple tasks
• Team player, self-motivated and able to work on own initiative
• Can following a process / way of working

Responsibilities

• Handle all customer breakdown communications via phone, email, and chat.
• Log interactions and updates in the CRM system.
• Troubleshoot issues and resolve them over the phone where possible.
• Escalate complex cases for on-site engineer visits.
• Work with internal teams to ensure timely and effective resolutions.
• Follow up post-repair to confirm customer satisfaction.
• Maintain accurate and up-to-date customer records.
• Use systems for data entry, work orders, and analysis.
• Ensure high service standards and customer satisfaction.
• Coordinate with internal stakeholders for smooth service delivery.
• Perform general admin tasks and other duties as needed.

Job description

Safetykleen in Dinnington is seeking a Technical Customer Experience Advisor to be the first point of contact for technical queries. You will diagnose issues, log all interactions in the CRM system, and work with engineers to provide effective solutions while delivering an outstanding customer experience.

You will collaborate with internal teams to ensure timely resolutions, escalate complex cases for on-site visits, and maintain accurate customer records.