Technical Support & Customer Experience Advisor

Safetykleen

Rotherham

On-site

GBP 24,000 - 29,000

Full time

6 hours ago

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Benefits offered by this job

Healthcare from day 1

5% workplace pension

3x life assurance

Wellbeing perks

Free parking

Job summary

Safetykleen in Dinnington, South Yorkshire, invites applications for a Technical Customer Experience Advisor to join our busy team. You will be the first point of contact for customer technical queries, diagnose issues, and provide effective solutions while delivering an outstanding customer experience.

Join our Technical Support team and work with engineers and managers to keep customers running smoothly. We offer a clear progression path and access to internal and external courses to support

Qualifications

Customer-first attitude with strong fault-finding ability.
Excellent oral and written communication skills.
Interest in technology or engineering fields.
Ability to work under pressure and manage multiple tasks.
Team player with initiative and reliability.

Responsibilities

Handle all customer breakdown communications via phone, email, and chat.
Log interactions and updates in the CRM system.
Troubleshoot issues and resolve them over the phone where possible.
Escalate complex cases for on-site engineer visits.
Coordinate with internal stakeholders for smooth service delivery.
Perform general admin tasks and other duties as needed.
Follow up post-repair to confirm customer satisfaction.

Skills

Fault finding

Communication skills

Tech interest

Diligent

Team player

Process oriented

Job description

Join our Technical Support team and work with engineers and managers to keep customers running smoothly. We offer a clear progression path and access to internal and external courses to support

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