Technical Customer Experience Advisor

Safetykleen; Dinnington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary £26,130 per annum

Weekdays only: Monday–Friday

Healthcare from day 1

5% pension

3x life assurance

25 days' holiday + bank holidays

Free parking

Career progression

Employee recognition

Wellbeing & discounts

Job summary

Safetykleen in Dinnington is seeking a Technical Customer Experience Advisor to be the first point of contact for technical queries. You will diagnose issues, log all interactions in the CRM system, and work with engineers to provide effective solutions while delivering an outstanding customer experience.

You will collaborate with internal teams to ensure timely resolutions, escalate complex cases for on-site visits, and maintain accurate customer records.

Qualifications

• Fault finding background
• Excellent oral and written communication skills
• Interest in technology, engineering or related fields
• Diligent and must be able to work under pressure whilst managing multiple tasks
• Team player, self-motivated and able to work on own initiative
• Can following a process / way of working

Responsibilities

• Handle all customer breakdown communications via phone, email, and chat.
• Log interactions and updates in the CRM system.
• Troubleshoot issues and resolve them over the phone where possible.
• Escalate complex cases for on-site engineer visits.
• Work with internal teams to ensure timely and effective resolutions.
• Follow up post-repair to confirm customer satisfaction.
• Maintain accurate and up-to-date customer records.
• Use systems for data entry, work orders, and analysis.
• Ensure high service standards and customer satisfaction.
• Coordinate with internal stakeholders for smooth service delivery.
• Perform general admin tasks and other duties as needed.

Job description

The Opportunity

Join Safetykleen's Technical Support team in Dinnington and play a key role in delivering expert fault-finding and technical support to our customers. As the first point of contact for technical queries, you'll diagnose issues, provide effective solutions, and ensure an outstanding customer experience.

Working closely with engineers, managers, and other internal teams, you'll help keep our customers' operations running smoothly through your problem solving skills and technical expertise. This exciting opportunity has arisen due to an internal promotion, highlighting the career development opportunities available at Safetykleen.

If you enjoy solving technical challenges and making a real difference for customers, we'd love to hear from you.

Benefits For Technical Customer Experience Advisor

• Salary £26,130 per annum.
• Worklife balance: Monday to Friday, no weekends, day shifts only
• Healthcare from day 1 + 5% pension + 3x life assurance
• 25 days' holiday + bank holidays
• Events, celebrations & prizes; employee recognition and referral schemes
• Enhanced maternity & paternity pay; enhanced sick pay
• Wellbeing perks: EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work
• Free parking
• Real growth: access to internal and external courses; clear progression based on performance
• We provide support and access to a range of internal and external courses to help and progress your career with us.

Job Responsibilities For Technical Customer Experience Advisor

• Handle all customer breakdown communications via phone, email, and chat.
• Log interactions and updates in the CRM system.
• Troubleshoot issues and resolve them over the phone where possible.
• Escalate complex cases for on-site engineer visits.
• Work with internal teams to ensure timely and effective resolutions.
• Follow up post-repair to confirm customer satisfaction.
• Maintain accurate and up-to-date customer records.
• Use systems for data entry, work orders, and analysis.
• Ensure high service standards and customer satisfaction.
• Coordinate with internal stakeholders for smooth service delivery.
• Perform general admin tasks and other duties as needed.

Competencies Required For The Technical Customer Experience Advisor

• Enjoys putting the customer first and delivering a superior service.
• Excellent oral and written communication skills.
• Interest in technology, engineering or related fields.
• Fault finding background.
• Diligent and must be able to work under pressure whilst managing multiple tasks.
• To be a team player, self-motivated and able to work on own initiative.
• Can following a process / way of working.

About Us

At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you'll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do.