Technical Support Coordinator

Michael Page (UK); Leeds; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading company in the industrial and manufacturing sector in Leeds is seeking a Technical Support Coordinator. The role involves assisting customers with technical queries, guiding installers, and providing pre/post installation advice. Ideal candidates will have extensive experience with electro-mechanical products and a recognized engineering qualification, offering a supportive work environment and opportunities for career growth.

Benefits

Performance Bonus

Career Development

Comprehensive training

Qualifications

• 3+ years' experience in a busy customer service setting.
• Experience with IP-based access control or CCTV systems.
• Ability to understand electro-mechanical concepts.

Responsibilities

• Assisting customers with technical queries and troubleshooting.
• Guiding installers through product setup and configuration.
• Delivering pre/post installation technical advice.

Skills

Technical knowledge of electro-mechanical products

Customer service

Fault finding

Troubleshooting

Ability to learn new products quickly

Education

Recognised engineering qualification

Job description

• Performance Bonus
• Career Development

About Our Client

Our client is a medium-sized organization within the industrial and manufacturing sector. Based in Leeds, they are renowned for their commitment to providing superior products and unmatched customer service to a diverse range of industries.

Job Description

• Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
• Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face.
• Guiding installers through the setup and configuration of products remotely.
• Delivering pre/post installation technical advice.
• Being a product expert on a wide range of products and answering questions from customers and colleagues about products
• Testing suspected faulty equipment

The Successful Applicant

A successful Technical Support Coordinator should have:

• 3+ years' experience working in a busy customer service setting
• Proven technical knowledge of and working experience with electro-mechanical products, security products (not IT related)
• Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV Systems (not IT helpdesk)
• A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions.
• Ability to learn new products quickly

What's on Offer

• An attractive salary range of approximately £27,000 - £35,000 including a bonus.
• A supportive work environment that values teamwork and personal development.
• Opportunities to grow within the company and shape your career path.
• Comprehensive training to ensure you are up to speed with our products and systems.