Technical Support & Application Engineer UK (f/m/x)

OMICRON electronics; Stafford; On-site; GBP 40,000 - 58,000; Full time

Job summary

OMICRON electronics GmbH seeks a capable engineer to support international customers with inquiries, assist in applying and integrating our test equipment, and deliver on-site trainings and measurements at customer locations. You will liaise with global teams, advocate for customer needs, and help diagnose and assess applications, while travel to client sites is expected to be around 25%.

The role requires an electrical engineering background, a proactive problem-solving approach, teamwork, and

Qualifications

• Educational background in electrical engineering or comparable field.
• Strong problem-solving mindset for customer requests.
• Willingness to travel about 25% for on-site support.

Responsibilities

• Support international customers with inquiries via multiple channels.
• Assist with the practical application and integration of OMICRON test equipment.
• Conduct product trainings and on-site measurements at customer locations.
• Act as the voice of the customer and advocate for their needs internally.
• Assist in diagnosis and condition assessment across various applications.

Skills

Team player

Communication

Enthusiasm for technology

Education

Electrical engineering degree

Job description

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.

What's it all about?

• You will support our international customers with their inquiries regarding their products and the application through various communication channels
• You will assist our customers in the practical application and integration of our test equipment
• You have the opportunity to network with our international colleagues and to exchange experiences
• You are the internal voice of our customers, understand their needs and actively advocate for their concerns
• You will assist in carrying out diagnosis and condition assessment of various applications using the full range of OMICRON equipment and find solutions to all kinds of customer requests
• You conduct product trainings and measurements on site and at customers' locations
• You support our sales department at conferences and trade fairs (travel time approx. 25%)
• You document and observe customer and market requirements to further develop our products.

What are we looking for?

• You have an education in the field of electrical engineering or comparable, first working experience is welcome
• You see your challenge in the analysis and solving of customer requests and problems
• You are a team player, communicative and enthusiastic about technology
• You like to work self-organized and interdisciplinary with other teams
• You like learning new things and you like to share your knowledge
• You have excellent English language skills, German is a plus

What makes us a great place to work?

• A unique organizational culture based on trust, personal freedom and individual responsibility
• A work environment with a strong focus on sustainability, diversity and flexible time management
• State-of-the-art infrastructure and professional teams who enjoy their work
• A creative and international environment in which innovative ideas are valued
• A free lunch and many other benefits for your work/life balance

Omicron electronics GmbH

Human Resources,Erika Fimpel
Phone: [phone]