Regional Customer & Sales Support Operations

OMICRON electronics GmbH; Stafford; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

OMICRON electronics GmbH in Stafford, United Kingdom, is seeking a Regional Customer & Sales Support Operations professional to ensure accurate and timely fulfilment of customer orders and to manage intercompany processes.

You will maintain customer data, communicate orders and delivery status, handle purchase orders, and support software contract renewals and distribution. A collaborative, service‑oriented mindset and strong English skills are essential.

Qualifications

• Customer service experience in an order fulfilment environment.
• Experience with order processing, freight coordination and invoicing in an international context.
• Knowledge of customs topics and incoterms is an advantage.
• Excellent communication skills and enjoyment of customer interaction.
• Independent, service-oriented approach with organizational skills and teamwork.
• Confident phone manner and good knowledge of Microsoft Office.
• Excellent command of English.

Responsibilities

• You work closely with the sales team to ensure accurate and timely fulfilment of customer orders.
• You maintain accurate customer data and system notes.
• You communicate with customers regarding orders, confirmations, delivery and invoicing.
• You accept customer purchase orders (including clarifications and additional information).
• You generate intercompany orders and monitor them.
• You confirm customer orders and provide updates.
• You liaise with the intercompany team (CCSS) on deliveries.
• You invoice customers and submit documentation as required.
• You monitor and process software contract renewals and software distribution.
• You report quality issues and follow up on returns as applicable.
• You act as back-up to service coordination and rental coordination.

Skills

Customer service

Order processing

Freight coordination

Invoicing

Communication

Independent working

Phone skills

English proficiency

Microsoft Office

Tools

Microsoft Office

Job description

Regional Customer & Sales Support Operations

Stafford, United Kingdom

Job Description

Your role

• You work closely with sales team to ensure accurate and timely fulfilment of customer orders


• You m aintain accurate customer data and system notes


• You communicate with customers regarding orders, confirmations, delivery and invoicing


• You accept customer purchase orders (including clarifications and additional information)


• You generate intercompany orders and monitor them


• You confirm customer orders and provide updates


• You liaise closely with intercompany team (CCSS) on deliveries


• You invoice customer and submit documentation as required


• You monitor and process software contract renewals and software distribution


• Quality issue reporting and follow up actions as well as p rocess return orders (as applicable) are also amongst your tasks


• You act as back-up to service coordination and rental coordination

What makes you a great fit

• You have customer service experience in an order fulfilment environment


• You are experienced in order processing, freight coordination and invoicing in an international context


• Knowledge of and experience with customs topics and incoterms are an advantage


• you have excellent communication skills and enjoy the interaction with customers


• you have an independent and service-oriented way of working; organizational skills, commitment and team spirit are among your strengths


• you have a confident manner on the phone and good knowledge of Microsoft Office programs


• you have a good excellent command of English

What our team appreciates most

• A unique organizational culture based on trust, personal freedom and individual responsibility


• A work environment with a strong focus on sustainability, diversity and flexible time management


• State-of-the-art infrastructure and professional teams who enjoy their work


• A creative and international environment in which innovative ideas are valued


• Learning and development opportunities for professional and personal growth

Passion and motivation are just as important to us as the job profile. If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm. Your commitment counts!

About Us

At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.

Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.