Support Analyst: Customer & Tech Troubleshooter

Uniqztech; Coventry; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Uniqztech is seeking a Support Analyst to provide reliable assistance to customers and internal teams, ensuring smooth day-to-day operations. You will investigate issues, communicate with users, and coordinate with internal teams to identify solutions and maintain a high level of service.

In this role you will respond to support requests, troubleshoot technical or operational issues, document actions taken, and escalate complex problems to the appropriate teams.

Qualifications

• Strong communication and problem-solving skills, patience and a customer-focused approach.
• Basic technical knowledge will be an advantage.

Responsibilities

• Investigate issues, communicate with users and coordinate with internal teams to identify solutions and maintain a high level of service.
• Respond to customer and internal support requests.
• Investigate and troubleshoot technical or operational issues.
• Document issues, solutions and support activities.
• Escalate complex issues to the appropriate teams.

Skills

Communication

Problem-solving

Customer-focused

Patience

Job description

Uniqztech is seeking a Support Analyst to provide reliable assistance to customers and internal teams, ensuring smooth day-to-day operations. You will investigate issues, communicate with users, and coordinate with internal teams to identify solutions and maintain a high level of service.

In this role you will respond to support requests, troubleshoot technical or operational issues, document actions taken, and escalate complex problems to the appropriate teams.