Product Support Specialist — Technical Troubleshooter & Liaison

Aderant Legal (UK) Limited; United Kingdom; On-site; GBP 30,000 - 42,000; Full time

Job summary

Aderant is a global software company providing comprehensive business management solutions for law firms and professional services. We are seeking a Product Support Specialist to deliver exceptional customer service, provide technical support, and resolve complex product questions via phone or internet.

You will work with clients, log issues, and help advance product functionality in line with SLAs. The role emphasizes strong troubleshooting skills, familiarity with SQL, Windows OS, and web

Qualifications

• Bachelor’s degree preferred, but not required.
• 1+ years’ software-related support experience preferred.
• 1+ years’ experience working with customers preferred.
• Familiar with SQL, relational databases, Windows OS and web applications.
• Excellent writing, editing, interpersonal and communication skills.

Responsibilities

• Provides product and technical support to customers via telephone and/or Internet.
• Serves as primary liaison between company and client.
• Conveys customer feedback to product development staff.
• Possesses thorough knowledge of company’s products used by customers.
• Resolves clients' questions or problems over the telephone or Internet in areas of system configurations/setup, product functionality and bugs.
• Promotes and maintains a high quality, professional, service-oriented company image among users.

Skills

Technical troubleshooting

SQL

Windows OS

Web applications

Customer support

Communication skills

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Aderant is a global software company providing comprehensive business management solutions for law firms and professional services. We are seeking a Product Support Specialist to deliver exceptional customer service, provide technical support, and resolve complex product questions via phone or internet.

You will work with clients, log issues, and help advance product functionality in line with SLAs. The role emphasizes strong troubleshooting skills, familiarity with SQL, Windows OS, and web