IT Support Analyst

Placements24; Southampton; On-site; GBP 27,000 - 38,000; Full time

Job summary

Placements24 is seeking an experienced IT Support Analyst for an on-site role in Southampton, United Kingdom. The successful candidate will join a dedicated technical team to maintain IT infrastructure, support end-users, and ensure seamless operations in a professional financial services environment.

The role emphasizes strong troubleshooting skills, hardware/software/network management, and adherence to high service standards.

Responsibilities

• Provide comprehensive IT support to all employees, addressing hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage software installations, updates, and license compliance.
• Troubleshoot and resolve technical problems reported by users in a timely and efficient manner.
• Respond to helpdesk tickets, prioritizing requests based on urgency and impact.
• Assist with user

Job description

About the Role

Our client, a reputable financial services firm, is seeking an experienced IT Support Analyst to join their dedicated technical team. This on-site role is crucial for maintaining the stability and efficiency of the firm's IT infrastructure, supporting end-users, and ensuring seamless technological operations. The ideal candidate will possess a strong background in IT support, excellent troubleshooting skills, and a commitment to providing high-quality service within a professional environment. You will be responsible for managing hardware, software, and network issues, responding to user requests, and contributing to the overall IT strategy. This is an excellent opportunity to advance your IT career within a stable and respected organization that values its employees' contributions. We are looking for a proactive individual who can contribute to our team's success and uphold our high standards of operational excellence.

Key Responsibilities

• Provide comprehensive IT support to all employees, addressing hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage software installations, updates, and license compliance.
• Troubleshoot and resolve technical problems reported by users in a timely and efficient manner.
• Respond to helpdesk tickets, prioritizing requests based on urgency and impact.
• Assist with user