Technical Support Analyst Information Technology · London, United Kingdom

Theramex Germany GmbH; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic team focused on women's health as a Technical Support Business Analyst. In this role, you'll provide vital technical support across various Commercial IT platforms and projects. You'll collaborate with business stakeholders to understand their needs and deliver effective solutions while optimizing IT processes. This is an exciting opportunity to make a significant impact in a fast-paced environment, where your contributions will be valued and recognized. If you're passionate about driving change and improving processes, this role is perfect for you.

Benefits

Professional development opportunities

Recognition of performance

Dynamic team environment

Qualifications

• Experience in CRM applications and the pharma industry is essential.
• Proven skills in requirement gathering and process mapping.

Responsibilities

• Partner with stakeholders to understand needs and deliver solutions.
• Facilitate requirements gathering workshops and support testing activities.

Skills

CRM applications (IQVIA OCE, Veeva, Salesforce.com)

Requirement gathering

Process mapping

Testing and documentation

Organizational skills

Strong written and verbal communication

Ability to prioritize

Job description

About the Role:

As a Technical Support Business Analyst, you will provide essential technical support across multiple Commercial IT platforms and projects. Your role will involve understanding business needs, facilitating solution delivery, and optimizing IT processes.

Key Responsibilities:

• Partner with business stakeholders to understand needs and deliver appropriate solutions through internal and outsourced technology providers.
• Proactively seek opportunities for process improvements and optimize IT solutions delivery.
• Facilitate and document requirements gathering workshops.
• Support project testing activities by identifying end-to-end scenarios and documenting test scripts.
• Assist development teams during implementation by clarifying requirements and ensuring they align with functional specifications.
• Provide documentation, approvals, and other support as needed.

Skills and Qualifications:

• Experience with CRM applications (IQVIA OCE, Veeva, Salesforce.com).
• Previous experience working within the pharma industry is a must.
• Desirable: Experience with marketing automation and digital initiatives.
• Proven track record in requirement gathering, process mapping, testing, and documentation.
• Desirable: Experience with Computer System Validation.
• Excellent organizational skills and strong attention to detail.
• Team player with a collaborative mindset.
• Strong written and verbal communication, including technical writing.
• Ability to prioritize effectively in a fast-paced, dynamic environment.

Why Join Us?
Be part of a dynamic team at Theramex, where you'll have the opportunity to make a significant impact on women's health. We offer:

• A fast-paced environment, with broad exposure, where you can develop professionally – even outside your area of expertise.
• We support you as you grow and learn, and we love to celebrate success and recognize performance.
• We provide opportunities for driven and talented professionals who want to be part of our exciting journey.

Apply Now!
If you're passionate about making a difference and meet the qualifications, we'd love to hear from you. Apply today to join our team at Theramex.