Information Technology Support Analyst

R3vamp; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Information Technology Support Analyst to enhance their London office. This role is perfect for an IT support professional who thrives in a dynamic environment, providing essential support for desktops, laptops, and mobile devices. You'll be troubleshooting tech issues, setting up devices, and collaborating with teams across Europe. Join a collaborative and supportive team that values proactive problem-solving and offers opportunities for involvement in exciting tech projects. If you're passionate about technology and eager to contribute to a leading global brand, this is the opportunity for you.

Benefits

Collaborative team environment

Opportunities for tech projects

Immediate start

Qualifications

• 3+ years’ experience in IT support / TechOps role.
• Confident supporting Windows 10, Mac OS, and iOS devices.
• Strong troubleshooting skills across hardware and software.

Responsibilities

• Provide daily IT support to office staff on various devices.
• Troubleshoot and maintain office networks and hardware.
• Act as the first point of escalation for tech issues.

Skills

Windows 10 Support

Mac OS Support

iOS Support

Troubleshooting Skills

Basic Networking

Communication Skills

Project Management Principles

ITIL Practices

Agile Methodologies

Education

3+ years in IT Support

Tools

Jira

Job description

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6-Month Contract | On-site | Immediate Start

We’re looking for an experienced TechOps Engineer to join a leading global brand’s London office.

This is a great opportunity for an IT support professional who enjoys hands-on work, problem-solving, and keeping tech running smoothly in a busy, high-energy environment.

The role:

• Provide daily IT support to office staff (desktops, laptops, mobile devices, Wi-Fi, printers, AV equipment)
• Set up and configure Windows and Mac devices
• Troubleshoot and maintain office networks and hardware
• Act as the first point of escalation for tech issues
• Support small tech projects and office fit-outs/upgrades
• Work closely with wider technology teams across Europe

What we’re looking for:

• 3+ years’ experience in a similar IT support / TechOps role
• Confident supporting Windows 10, Mac OS, and iOS devices
• Strong troubleshooting skills across hardware, software, networks, and AV setups
• Familiar with basic networking (Wi-Fi, patch panels, cabling)
• Great communication skills — able to explain technical issues simply
• Organised, proactive, and a real team player
• Familiar with project management principles and ITIL practices
• Experience with Agile ways of working and tools such as Jira (bonus)

What’s on offer:

• Work for one of the world’s biggest sports and lifestyle brands
• Collaborative, supportive team environment
• Opportunities to get involved with tech projects and upgrades.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Retail

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