Technical Support Analyst

Spencer Scott Ltd; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A reputable global insurance company in London is seeking a 3rd Line Technical Support Analyst. This role involves providing top-tier technical support, focusing on both hardware and software issues, working with Azure services, and collaborating with a dedicated IT team. The company offers an inclusive environment, competitive salary, and attractive benefits including a generous leave policy and a pension plan.

Benefits

25 days core annual leave

Private Medical & Dental cover

Flex Fund: £1,000

Electric Car Scheme

Study Support

Season Ticket Loan

Volunteering days

Qualifications

• Experience in similar IT support roles within financial services or insurance.
• Familiarity with Microsoft Azure environments.
• Strong knowledge of Windows and Mac OS.

Responsibilities

• Provide 3rd line technical support and resolve complex issues.
• Document processes and provide guidance across IT infrastructure.
• Support end-users via phone, email, and in-person.

Skills

Network troubleshooting

Support for Windows and Mac OS

Azure services

Documentation and best practices

Job description

1 week ago Be among the first 25 applicants

Spencer Scott - Technology Recruitment provided pay range

This range is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Spencer Scott - Technology Recruitment

We are seeking a highly skilled 3rd Line Technical Support Analyst to join a well global London Market Insurance Company.

Working within a small and collaborative dedicated UK team, the ideal candidate will come from a background of supporting environments which cover Microsoft, Insurance and Azure Services. You will be providing support across the business from white glove VIP support to executives to AV support for Microsoft based conference rooms.

Responsibilities:

• Provide 3rd line technical support, resolving complex issues, and collaborating with IT teams to enhance system performance.
• Document processes, and guiding best practices across the infrastructure function.
• Resolve complex issues, escalated by 1st and 2nd line engineers.
• Provide technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.

Skills & Requirements:

• Similar IT support role, ideally within financial services or insurance
• Worked within a Microsoft Azure environments
• Experience with network troubleshooting (switches, routers, firewalls).
• Familiar with DNSS, DHCP, Group Policy
• Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.

This 3rd Line Technical Support Analyst is paying an annual salary up to £65,000 and will include 25 days core annual leave, and you can buy up to 5 days. Pension is up to 14%, Private Medical & Dental cover for yourself and Family members/dependants can be added. There is a Flex Fund: £1,000, Electric Car Scheme, Study Support, Season Ticket Loan and multiple volunteering days.

If you’d like to learn more about this 3rd Line Technical Support Analyst opportunity please click the APPLY button and a Spencer Scott representative will reach out to you.

Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Finance

• Industries

  Insurance, Insurance Agencies and Brokerages, and IT Services and IT Consulting

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