Technical Support Analyst

The Change Partners - Global talent specialists for a connected world; London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Join a leading global technology brand as a Business Support Analyst, where you'll engage in operational support and system issue resolution. This role suits a detail-driven individual with a keen interest in business operations and process improvement, providing immediate impact within a collaborative team.

Qualifications

• Experience in operational support or system/process coordination.
• Hands-on experience with CRM or ERP systems is a plus.
• Strong organizational skills and methodical approach.

Responsibilities

• First point of contact for business user queries and system issues.
• Coordinate operational support across multiple business functions.
• Collaborate with cross-functional teams to troubleshoot and implement fixes.

Skills

Organizational skills

Problem-solving

Communication

Education

1–2 years in IT Support or Admin role

Tools

CRM

ERP

Hybris (SAP Commerce Cloud)

Job description

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Partnering with Consumer Brands to build Data and Insight Teams to Drive Commercial Growth and Internal System Efficiency

We’re looking for a proactive and detail-driven Business Support Analyst to join a leading Global technology brand. This is an excellent opportunity for someone who thrives in fast-paced environments and has a genuine interest in business operations, process improvement, and delivering results.

What you’ll be doing:

• Acting as the first point of contact for business user queries and system issues, with ownership from intake to resolution
• Coordinating daily operational support across multiple business functions, including sales, finance, and marketing
• Collaborating with cross-functional teams to troubleshoot issues, implement quick fixes, and escalate where needed
• Supporting data integrity, user acceptance testing (UAT), and reporting tasks
• Ensuring smooth communication flow and timely updates to stakeholders

What we’re looking for:

• 1–2 years of experience in Hybris (SAP Commerce Cloud) Admin, or IT Support role.
• Strong organisational skills and a structured, methodical approach to problem-solving
• Ability to prioritise effectively and adapt quickly when requirements change
• A natural communicator who’s confident working with both technical teams and business users
• Hands-on experience in operational support or system/process coordination roles
• Exposure to CRM, ERP, or other business systems is a plus

Why this role:

• Join a supportive and experienced team with clear goals and strong leadership
• Work in a collaborative, tech-forward environment that values insight and initiative
• Immediate impact: Your work will directly support key business functions and decision-making

This is a role for someone who enjoys getting stuck in, spotting opportunities to improve how things work, and making sure users get the support they need, on time and with care.

Please note this role doesn't offer sponsorship

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Analyst, and Consulting

• Industries

  Technology, Information and Media, Retail Appliances, Electrical, and Electronic Equipment, and Software Development

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